Technical Support Specialist - Automotive
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Salary
≈ $33k – $84k per year (Estimated)
Location
In office (Coventry)
Visa
Licensed UK visa sponsor
Employment
Contractor
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Oct 4, 2026. SEGULA Technologies scores A on the Alion truth index.
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SEGULA Technologies is a French engineering group founded in 1985 and active in automotive, aerospace, energy and naval industries. It designs vehicles, production lines and industrial software for manufacturers and also runs its own innovation projects. The family-owned group employs more than fifteen thousand people in around thirty countries.
We are looking for Technical Support Specialists to join our Technical Assistance team. This role is at the heart of vehicle problem resolution, supporting repairers and service partners to diagnose and resolve technical incidents quickly, accurately, and cost-effectively.
You will be the first line of expert technical support, ensuring that customer vehicle issues are resolved at the lowest possible cost and within agreed service lead times, while maintaining exceptional technical and customer service standards.
Key Responsibilities
- Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents
- Accurately understand, analyse, and identify vehicle problems
- Verify that repairers have applied all recommended diagnostic and repair steps
- Advise corrective actions and provide technical solutions where known
- Ensure full case traceability using PAMIR
- Respect and monitor technical assistance SLAs and lead times
- Manage an average workload of 10 tickets per day, ensuring timely resolution
- Communicate clearly and professionally with all stakeholders
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