Senior Account Manager

We are seeking a dynamic Account Manager to help us to ensure the timely delivery of all digital marketing work. This role requires operational excellence to drive client satisfaction.

Key Responsibilities

• Ensure timely delivery of all digital marketing work
• Work with the team to coordinate deliverables
• Ability to write content
• Maintain regular communication to ensure client satisfaction and address concerns

Administrative & Operational Tasks 

• Generate and send accurate invoices in a timely manner
• Maintain detailed records of client interactions and account status in CRM
• Coordinate with internal teams to ensure seamless service delivery

Team Development (As Needed) 

• Assist in recruitment and interview processes for account management team
• Participate in onboarding and training of new team members

Required Qualifications 

• Fluent English (written and verbal communication)
• 2-3 years of account management or client-facing experience
• 2-3 years experience of working with a team
• 2-3 years of experience in digital marketing
• Strong email communication and professional writing skills
• Experience with CRM systems
• Proficiency in Microsoft Office Suite and reporting tools

Preferred Skills 

• Basic recruitment or hiring experience