Salesforce / CRM Administrator

SoftwareSeni is a Software Development Company based in Yogyakarta & Sydney, Australia. We have been designing and developing phone apps, websites, and mobile experiences. We love solving tough problems - from user experience to design and code. We build enterprise web-based solutions for clients all over the world, from Australia, Indonesia, Europe, Africa, and America. Our clients from Indonesia: Astra International, Traveloka, Angkasa Pura, and Peduli Anak Foundation. Our clients from Australia: Bike Exchange, Downsizing, Red Balloon, Sectara, and many more.

What will you get?

• Competitive Salary. We believe that salary is one of the main factors that keep employees in the company, therefore, we can guarantee a competitive salary for our Staff.
• Career Development & Training. We have a wonderful onboarding process where we help new team members get familiar with how we work.
• Reasonable & Flexible Schedules. We are encouraging a culture where people can have a good work-life balance. Our schedules are pretty flexible. Need to run an errand in the middle of the day? Totally cool.
• English Class. Working in SoftwareSeni means that you will get massive improvement in your English, both spoken and written, guaranteed!
• Annual Leave Entitlement. 12 working days, which can be taken after 3 months of joining.
• Performance Review. We will review your performance twice annually in December and June. So, you can focus on your work and improve your performance every day.
• Relocation Allowance. We provide a relocation allowance if you do not live in Yogyakarta. The allowance will cover moving costs for you and your family.
• Staff Engagement Activities. We provide fun icebreaker activities in the middle of our working hours to chill and build relationships with all the staff. Sounds fun, right?
• Birthday Leave. We also want to celebrate our staff's happiest day by giving them a half-day leave on their birthday.

Requirements:

• Minimum of 1 year of hands-on experience with Salesforce in an administration, support, business analyst, or consulting capacity. Experience may include internships, capstone projects, or self-study portfolios.
• Understanding of Salesforce administration and core CRM concepts.
• Knowledge of data quality, system configuration, reporting, and dashboard management.
• Basic understanding of sales processes, pipeline tracking, and performance reporting.
• Awareness of system integrations and data flows between Salesforce, NetSuite, websites, and middleware.
• Understanding of user acceptance testing (UAT) and release processes.
• Familiarity with Agile or Kanban methodologies is a plus.
• Possess strong English communication skills, both written and spoken.
• Willing to work onsite at our Yogyakarta Office.

Nice to Have:

• Familiarity with Agile or Kanban methodologies is a plus.
• Strong interest in learning system integrations and developing Salesforce administration expertise.

Responsibilities:

• Salesforce administration: user setup, profiles, roles, permission sets, record types, objects, fields, validation rules, flows, and approval processes.
• Data management: CSV imports and exports using Data Loader, data deduplication, and data clean-up.
• User support: troubleshoot support tickets, provide user training, and create how-to guides.
• Documentation: maintain system documentation, SOPs, and administration guides.
• Testing: participate in UAT for Salesforce releases, sandbox refreshes, and minor enhancements.
• Reporting and dashboards: build and maintain reports and dashboards to support sales and operations teams.
• CRM fundamentals: lead-to-opportunity processes, sales stages, forecasting, and account and contact management.
• Cross-system awareness: understand how CRM, ERP, websites, and middleware work together.

Note: This position requires fluency in English, as most communication will be conducted in English. If you’re confident (or eager to grow) in using English at work, this position could be a great fit.

Disclaimer: By submitting your application, you consent to PT Software Services Indonesia collecting and processing the information you provide for recruitment purposes only. The information will be treated confidentially and used solely to evaluate your application for current or future employment opportunities with us.