Manager, HRIS

Welcome!

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The Manager, HRIS serves as a key partner to HR and business stakeholders, translating operational needs into effective system configurations, workflows, integrations, and process improvements. This position also provides hands-on technical support for complex system issues while developing the capabilities and performance of the HRIS team.

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Essential Duties & Responsibilities

HRIS Operations and System Support

• Lead the operational delivery of HRIS requests and ensure assigned workstreams are completed from intake through implementation.
• Perform complex system configuration and troubleshoot advanced technical and functional issues.
• Serve as a Workday subject matter expert, configuring and supporting HCM functionality such as business processes, condition rules, notifications, and calculated fields.
• Establish team priorities, coordinate workloads, and monitor delivery against established deadlines.
• Identify and resolve day-to-day operational and technical challenges.
• Provide peer review of analyst work and promote consistent configuration and documentation standards.

Security, Compliance, and Data Integrity

• Manage Workday and other HR system security role assignments and support regular security audits.
• Maintain appropriate system access and segregation-of-duties practices.
• Validate HR data integrity and reconcile discrepancies across HR platforms and downstream systems.
• Apply established policies, procedures, and standards to HRIS operations and system changes.

System Changes, Testing, and Integrations

• Coordinate testing, deployment, and post-implementation support for small-to-medium system changes and releases.
• Manage Workday release readiness, including reviewing semiannual feature releases, regression testing, and communicating impacts to stakeholders.
• Maintain HR data extracts, interfaces, and downstream feeds.
• Validate file outputs and troubleshoot interface or integration failures.
• Build and support Workday integrations and reports, including Enterprise Interface Builders (EIBs), custom reports, and scheduled outbound files.
• Translate business requirements into system updates, workflows, and practical technology solutions.

Business Partnership and Process Improvement

• Partner with key stakeholders to understand business priorities, process requirements, and system needs.
• Communicate technical or complex information clearly to technical and non-technical audiences.
• Evaluate non-standard requests, coordinate investigations, and recommend appropriate solutions.
• Develop job aids, knowledge articles, and self-service resources to improve the user experience and reduce repeat support requests.

Team Leadership and Development

• Lead, coach, and develop a team of HRIS professionals.
• Assign work, maintain workflow, and ensure team deliverables meet established expectations.
• Train and mentor analysts and coordinators on HRIS processes, tools, configuration standards, and troubleshooting techniques.
• Support personnel decisions and other supervisory responsibilities, including hiring, performance management, and corrective action when necessary.
• Perform other duties as assigned.

Job Qualifications

Required Knowledge, Skills, and Experience

• Hands-on experience configuring and supporting Workday HCM, including business processes, security, reporting, and integrations.
• Professional experience supporting HR system configuration, testing, data validation, security, integrations, or technical troubleshooting.
• Experience leading employees, coordinating team priorities, or managing technical and operational workflows.
• Ability to translate business requirements into effective system configurations and process solutions.
• Strong analytical, problem-solving, communication, and stakeholder-management skills.

Preferred Qualifications

• Workday certification or experience with Workday implementations, upgrades, or release management.
• Previous experience managing an HRIS or HR technology team.
• Experience supporting interconnected HR platforms, interfaces, extracts, and downstream data feeds.
• Experience developing system documentation, knowledge articles, training materials, or self-service resources.

Competencies

• Own the work: Own outcomes, follow through on commitments, and do the right thing.
• Solve increasingly complex problems: Analyze issues and implement practical solutions.
• Work well with others: Build productive relationships and communicate effectively.
• Improve how work gets done: Adapt to change and seek opportunities to improve results.
• Serve the customer: Deliver value and positive experiences for internal and external customers.

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• Minimum Education: Bachelor's Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]