Accounting Internship

Tasks/Duties/Responsibilities:

• Customer Interaction: Assist with collections and maintenance of customer accounts (customer emails, account adjustments and reconciliation, past due payment inquiries, etc.)
• Payment Monitoring: Aid in tracking incoming payments, resolving discrepancies, and handling adjustments as necessary
• Dispute Resolution: Research customer disputes as they pertain to remaining balances, debit memorandums, unapplied payments, and other complex payment issues
• Team Collaboration: Communicate with customers and team members to address payment issues, answer inquiries, and maintain effective and cooperative working relationships
• Documentation Management: Perform documentation activities such as scanning paperwork, monitoring accuracy of uploads, and organizing files
• Process Involvement: Identifying and recommending improvements to processes to enhance effectiveness
• Performs other related duties as assigned by supervisor as necessary

Knowledge/Skills/Requirements:

• Must be enrolled in a college program (preferably junior or senior level)
• Strong verbal and written communication skills
• Efficient Microsoft Office skills (Specifically Outlook, Word, and Excel)
• Enthusiasm toward being a team player and assist others when necessary
• Proven attention to detail and ability to manage and prioritize multiple responsibilities
• High level of professionalism and be able to work cooperatively with team members and external customers
• Ability to manage confidential information

Reports To:

• Credit Manager