Partner Manager (Hong Kong, Taiwan & Philippines)

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Role Overview

The Partner Manager manages ServiceNow's relationships with our partner ecosystem in Hong Kong, Taiwan and Philippines. You will manage and nurture companies in the ServiceNow partner ecosystem, encouraging partners to develop and mature their ServiceNow practice. This includes building partner practices, driving joint GTM plans, generating pipeline, and ensuring partners deliver successful customer outcomes.

Key Responsibilities

• Build partner practices through business plan development, account planning, and partner expectation management across industry, regional, and product focus areas.
• Drive end-to-end sales engagements alongside partners - from discovery through close - orchestrating internal resources (marketing, enablement, technical teams) to accelerate deal velocity and improve win rates.
• Develop and execute joint GTM plans; lead pipeline generation, demand generation activities (Partner Prospecting Days, CxO Roundtables, joint events), and new logo acquisition.
• Manage partner ecosystem governance including readiness assessments, quarterly business reviews, tiering progress, health analysis, and metrics reporting; drive global interlocks with other regions.
• Develop and execute capacity plans to ensure partners are positioned to sell and deliver successful customer implementations with the right competencies, certifications, and co-delivery capabilities.
• Direct and align partner investment with areas of greatest opportunity; ensure alignment with ServiceNow's Partner Industry Solutions strategy.
• Collaborate cross-functionally with Sales, Marketing, Partner Operations, and Partner Enablement to align partner activities with ServiceNow's sales objectives

To be successful in this role you have:

• Risk & Security background: experience in or strong familiarity with Security Operations, Integrated Risk Management, GRC, or cybersecurity - from a vendor, partner, consulting, or enterprise environment.
• AI fluency: demonstrated experience leveraging AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years in partner/channel management or sales leadership in technology/SaaS; proven track record in building partner practices and driving revenue through partner channels.
• Strong coaching, negotiation, and relationship-building skills; ability to manage complex partner ecosystems and influence at all organizational levels.
• Deep understanding of cloud services, enterprise software platforms, and competitive landscape.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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