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Copy of Technical Support Analyst

SGS · English: B1 · Testing, Inspection & Certification · Bachelor's Degree · 10 months ago

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Salary

$15k – $37k per year

Location

In office (Bogotá)

Seniority

Senior · 4+ years exp

Employment

Contractor

Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Jan 17, 2026. SGS scores B on the Alion truth index.

Overview

Company

Impact

Profile match

SGS

SGS is a Swiss testing, inspection and certification company founded in 1878 as a grain inspection house in Rouen and now one of the largest verification businesses in the world. It tests and certifies goods, systems and facilities across agriculture, minerals, oil and gas, chemicals, consumer products, industrial equipment, transport and life sciences, acting as an independent third party between buyers, sellers and regulators. Headquartered in Geneva and listed on the Swiss exchange, it operates thousands of laboratories and offices and employs around one hundred thousand people worldwide.

sgs.com · HQ: Geneva, Switzerland · Testing, Inspection & Certification · 1001-5000 employees · Est. 1878

Tech stack of SGS

SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide.

The Technical Support Analyst (IT005) provides advanced technical support for complex, non-recurring issues and business-driven projects, coordinating with IT teams and vendors to resolve escalated Level 3 incidents. The role requires at least 4 years of corporate IT support experience, strong skills in troubleshooting hardware, software, networking, and Active Directory, as well as knowledge of Azure, mobile device support, and customer service practices. Candidates should hold a diploma or degree in IT, demonstrate strong problem-solving and communication abilities, and be able to work independently in fast-paced environments while ensuring business continuity and system availability.

Education

College diploma in Information Technology or related discipline
Bachelor’s degree preferred

Experience

4+ years in corporate IT support
Hardware/software troubleshooting and break-fix/repair
Customer service in IT technical roles

Technical Skills

End-user and server hardware/software, operating systems, protocols
Active Directory access and permissions
Networking appliances troubleshooting and configuration
Mobile device support
Knowledge of Azure preferred

Soft Skills

Strong analytical and problem-solving abilities
Excellent communication (verbal and written)
Customer service orientation
Time management and prioritization skills
Ability to manage multiple projects in fast-paced environments

Languages

English: Intermediate proficiency required
French and/or Spanish preferred

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