IT Senior System Technician

SGS Technologies has more than 15 years' experience in the conception, design, implementation and operation of Customs management systems, online information delivery, tools for the production and distribution of international trade statistics, online payment solutions and integration with other systems.

SGS Technologies representing by Mozambique, Ltd., afilliate (Société Générale de Surveillance) we are the world’s leading testing, inspection and certification company.We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

We are looking for (1) Senior System Technician reporting to Systems & Network Manager, under the terms of reference below.

For more information's, please visit the following websites:

Moçambique MCNet & About SGS | SGS

The System Senior Technician will run the day-to-day operations of the IT section of SGS MCNet under the supervision of systems supervisor.

Responsabilities

• Platform Operations and Enhancements;
• Equipment testing and system programming/configuration
• Monitoring services of Data Centre, Disaster Recovery, SGS MCNet Office and serviceable Remote sites
• Platform demos and training to end users
• Operate trouble ticketing and other Operational support systems
• Support the IT department with server and PC configurations in systems deployment, correction, and termination.
• Support of users
• Attend to any other assignment as may be given to him from time to time;
• Be accountable for the safeguarding the security of information within their custody
• Ensure sufficient qualified staff to maintain the MCNet Single Electronic Window and all supporting back-office IT services.
• Complete all mandatory training lunched in SGS campus related to IT Security Awareness and data safeguard.
• Operate and maintain on a day-to-day basis the company’s main and disaster recovery datacenter.
• Manage the specialist IT staff responsible for maintaining the applications and servers hosted within the company’s IT infrastructure.
• Platform support and enhancements;
• Creating, solving and closing trouble tickets from system related issues;
• Liaison with platform providers and clients on platform queries;
• work hand in hand with Network team to ensure smooth operations for both the data centre and SGS Mcnet offices;
• Provide it support to clients and staff;
• Maintenance of It infrastructure;
• QA/QC on platform registrations of installations;
• Registrations of installations on SGS platform and the main platform;
• Help develop platform FAQS from troubleshooting;
• Make site visits to clients to explain platform functions as necessary;
• Keep attend to any other assignment as may be given to him time to time;

• Honor Degree in information security, Computer Science, Information Systems, Electronics.
• Diploma in Technical related field from a recognized institution.
• Preferred Certification/ in ISO 9001 and 27001
• ITIL and A+ Certification.

Expirience

• A minimum of 4 years in similar positions.
• A large network and working with LAN / WAN technologies, Wired networks / Wireless Wifi / WiMax / Leased Lines
• Cisco networking equipment

Competencies

• Cybersecurity Expertise
• Technical Proficiency and Innovation
• Strategic Planning and Execution
• Excellent Organizational Skills
• Problem-Solving and Critical Thinking
• Change Management and Adaptability
• Effective Conflict Resolution Skills
• High ethical standards and commitment to confidentiality.
• Ability to Delve into Site-Specific Details and Develop Solutions to Complex Issues
• Demonstrable Experience in Assisting with the Creation and Maintenance of a Positive Business Culture, Achieving the Right Balance Between Rules and Values