FRONT OFFICE SUPERVISOR

FRONT OFFICE SUPERVISOR

Shanti Maurice Resort & Spa | Mauritius

Shanti Maurice Resort & Spa is seeking an experienced and guest-focused Front Office Supervisor to support the daily operations of its Front Office department.

The successful candidate will ensure smooth reception operations, supervise guest service standards and deliver a personalised five-star guest experience.

• Supervise daily Front Office operations, including check-in, check-out and guest registration procedures.
• Ensure accurate billing, payment processing, cashiering and settlement of guest accounts.
• Handle guest requests, complaints and service recovery professionally.
• Coordinate room allocation, arrivals, departures and special guest arrangements.
• Provide concierge assistance, including restaurant reservations, transportation, excursions and local recommendations.
• Liaise with Housekeeping, Reservations, Concierge and other departments to ensure seamless service.
• Guide, coach and support Guest Service Agents and other Front Office team members.
• Ensure accurate shift handovers, reporting and compliance with hotel procedures.
• Maintain guest confidentiality, cash-handling controls and luxury service standards.

• Previous experience in Front Office operations within a four- or five-star hotel, preferably in a supervisory capacity.
• Strong practical knowledge of check-in, check-out, billing, payment processing and cashiering.
• Confident in providing concierge services and personalised guest assistance.
• Familiarity with hotel Property Management Systems; Opera experience would be an advantage.
• Excellent communication skills in English and French.
• Strong leadership, problem-solving and guest relations skills.
• Professional appearance, attention to detail and ability to work under pressure.

Applicants must have the legal right to work in Mauritius.

An excellent opportunity for a hospitality professional who is passionate about operational excellence and exceptional guest service.