Key Account Manager (Department Stores)
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
AI at SharkNinja
At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.
Job Description
The Key Account Manager for SharkNinja, will report to the Sales Director and play an integral role in driving best in class account management initiatives. The Key Account Manager will work closely with merchants as well as the SharkNinja internal teams to meet our sales, distribution, and digital goals. This candidate will build relationships with our Product Development, Strategic Sales, Digital, and Operations teams in collaboration with merchants to develop and execute winning sales strategies.
Core Responsibilities:
- Strive for “Best in Class” account management, driving growth in Revenue and Net Margin to help achieve or exceed our goals. Develop and execute processes to support the retail accounts that will drive business results.
- Capacity to be a successful sales leader, acting as the “business manager”, working closely with sales leadership, Product Development, Strategic Sales, Operations, and other cross-functional teams.
- Help execute the go to market club strategy by overseeing the account needs for displays, packaging, pallet configuration, and product value.
- Help to drive the overall account strategy and will help prepare and manage the outcome for customer meetings, leveraging internal support areas.
- Support our digital business initiatives by partnering with internal and external teams to increase our omni-channel presence and performance.
- Work with Category Analysis teams to report POS, trends, factors impacting the business.
- Responsible for customer profitability, working closely with internal finance teams to develop quotes for new items, and manage promotional spending within ROI goals.
- Gathering and communicating competitive factors/insights impacting the business (i.e. new competitive items, competitive promotions, etc.)
Attributes and Skills:
- Execution focused; mindful of key milestones and a demonstrated ability to create and adhere to a schedule to ensure success.
- Strong business acumen as well as written and verbal communication skills (business English level is a must), experience working with large sets of data, and the ability to automate reporting will be a true advantage.
- Exceptional interpersonal skills to be able to build and maintain effective relationships both with customers and cross-functionally with internal partners.
- Experienced with basic digital sales metrics and the ability to manage and report on digital performance.
- Gritty sales or merchant leader with Intimate knowledge of how to drive sales at larger retailers.
- Excellent organizational and time management skills with the ability to prioritize and get things done in a fast and ever-changing environment.
- Ability to thrive in the SharkNinja fast-paced organization that is “obsessed with winning”.
Education and Experience
- BA/BS Degree or equivalent experience
- 5+ years of account sales management. Experience working with Department Stores is required (Liverpool, Palacio, Sears, Sanborn’s, Ulta, etc.)
- MS Office Proficiency (Excel, Outlook and PowerPoint)
- Ability to travel approximately 6 times per year to our Boston, MA headquarters.
Our Culture
At SharkNinja, we don’t just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company-you’re part of an outrageously extraordinary community. Together, we won’t just launch products-we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]