Director of Contingent Workforce Programs

ShieldAIisseekingaDirectorofContingentWorkforceProgramstoleadthestrategy,governance,operations,andcontinuousimprovementofourcontingentworkforceprogram,supportingagencyworkers,independentcontractors,andstatement-of-work(SOW)engagements.Inthisrole,youwillindependentlyassessbusinessneeds,establishprogrampriorities,recommenddecisions,anddriveexecutionacrossfunctions.Youwillbuildandimprovetheprocesses,controls,andpartnershipsthatenableaneffective,scalableprogram.Youwillpartnercloselywithbusinessleaders,PeopleExperience(PX),EORvendors,Legal,Finance,IT,andSecuritytostrengthenprogramperformance,managerisk,improvesupplieraccountability,anddeliveraconsistentstakeholderexperience.Thisisahands-onroleforsomeonewhocansetdirectionandfollowthroughontheoperationaldetailsthatmakeaprogramsuccessful.Therolemaysuperviseoneemployeeresponsibleforprogramcoordinationandadministration.

What You'll Do:

ProgramStrategy&Governance

• Ownthecontingentworkforceprogramstrategy,operatingmodel,androadmap;independentlyassessgaps,recommendsolutions,anddriveimprovements.
• Establishpolicies,processes,decisionrights,approvalrequirements,andserviceexpectationswithcross-functionalpartners.
• Leadprogramchangesfromplanningthroughimplementation,communications,training,andadoption.

ProgramOperations

• Overseetheengagementlifecycle,fromintakeandreviewthroughonboarding,extensions,andoffboarding.
• Monitorserviceperformance,resolvebottlenecks,andleadresolutionofcomplexorsensitiveissues.
• Addressrecurringproblemsanddeveloppracticalguidancethatimprovesexecutionandthemanagerexperience.
• PartnerwithbusinessleadersandFinanceonworkforceneeds,engagementoptions,andbudgetconsiderations.
• Serveastheprogram'ssubject-matterexpertandcoordinateclassificationreviewswithLegal,PX,andProcurement.
• Alignstakeholders,driveaccountability,andpresentprogramperformance,risks,andrecommendationstoleadership.

Vendors,Data,&SystemsManagement

• Ownsupplierrelationshipsandperformance,includingscorecards,reviews,andcorrectiveactions.
• Partnerwithbusinessleadersandotherstakeholdersonsupplierstrategy,selection,contracts,rates,andcostoptimization.
• MaintainprogramcontrolswithLegal,PX,Procurement,andSecurity,ensuringrequiredreviews,approvals,documentation,andexceptionsaremanaged.
• Definemetricsandreportingtomonitorworkforcepopulation,spend,supplierperformance,servicelevels,andrisk.
• Usedatatoguideimprovementsandpartnerwithvendorstostrengthenworkflows,dataquality,andsupportingsystems.

Required Qualifications:

• 12+yearsofrelevantexperienceincontingentworkforcemanagement,workforceprograms,HR/PXoperations,procurement,orsuppliermanagement,includingdirectownershipofacontingentworkforceprogram.
• Demonstratedexperiencebuilding,scaling,ortransforminganenterprisecontingentworkforceprogram,withmeasurableimprovementsinoperations,governance,supplierperformance,orcost.
• Experienceindependentlyleadingcomplex,cross-functionalinitiativesfromproblemdefinitionthroughimplementationandongoingimprovement.
• Strongworkingknowledgeofagencyworker,independentcontractor,andSOWengagementmodels.
• Experienceestablishingprogramgovernance,processes,controls,servicestandards,andperformancemeasures.
• Experiencemanagingsuppliersandresolvingcomplexoperationalorstakeholderissues.
• Abilitytoanalyzeworkforce,supplier,orspenddataandturnfindingsintoactionablerecommendations.
• Strongcommunicationandinfluencingskills,withtheabilitytoadviseleadersanddriveaccountabilityacrossteams.
• Abilitytoworkindependentlywithbroaddirection,navigateambiguity,andbalancestrategicprioritieswithhands-onexecution.

Preferred Qualifications:

• Experiencesupportingcontingentworkforceprogramsacrossmultiplecountriesorbusinessunits.
• Previouspeople-managementorteam-leadershipexperience.
• Experiencewithvendormanagementsystems(VMS),managedserviceprovider(MSP)models,andHR,procurement,orworkforceanalyticsplatforms.
• Experiencewithsuppliernegotiations,ratemanagement,andworkforcecostoptimization.
• Experienceinahigh-growth,technical,engineering,aerospace,defense,ormanufacturingenvironment.