Hospitality × Technology | Popular among hotel dining pros | POS Implementation Consultant | IT Experience Not Required

Shiji Japan is looking for new team members to support the implementation and ongoing operation of our hospitality POS solution, Infrasys POS, used by hotels and restaurants.

We are currently hiring for the following two positions:

1. POS Implementation Consultant

You will work on implementation projects for new hotel openings and existing hotels introducing or replacing their POS system, supporting customers from initial preparation through successful go-live.

Key responsibilities include:

- Understanding hotel and restaurant operational requirements through customer discussions

- Configuring Infrasys POS based on customer operations and business requirements

- Supporting configuration of POS terminals, printers, tablets, and other peripheral devices

- Coordinating integrations with PMS, payment systems, and other third-party systems

- Delivering system training to hotel and restaurant users

- Supporting system testing, implementation preparation, and go-live

- Providing post-implementation follow-up

- Coordinating with internal and external project stakeholders

Domestic travel within Japan is required depending on project schedules, particularly during implementation and go-live periods.

2. POS Support Specialist

You will support hotels and restaurants that are already using Infrasys POS by responding to inquiries and helping resolve operational and technical issues.

Key responsibilities include:

- Responding to customer inquiries

- Troubleshooting POS system issues

- Providing guidance on system configuration and operation

- Investigating issues and supporting resolution

- Escalating cases to Product, Development, Global Support, or other teams when necessary

- Providing progress updates and follow-up to customers

- Maintaining internal knowledge and support documentation

Business travel is generally not required for the POS Support Specialist role.

Your experience, interests, and career goals will be considered during the selection process to determine which position may be the best fit.

Why We Are Hiring

Shiji Japan is continuing to expand the implementation of Infrasys POS across hotels and restaurants in Japan.

To support both new implementation projects and our growing customer base, we are looking to strengthen our Implementation and Support teams.

Previous experience in the IT industry is not required.

Many of our existing team members previously worked in hotels, restaurants, F&B operations, and other areas of the hospitality industry.

Their operational knowledge and customer-facing experience provide a strong foundation for building a new career in Hospitality Technology.

Why Join Us

- Use your hotel or restaurant operational experience in the technology industry

- Build a career in Hospitality Technology even without previous IT industry experience

- Work with well-known international and domestic hotels and hotel groups

- Collaborate with global Product, Development, Support, and Operations teams

- Develop an understanding of both hospitality operations and technology

- Build experience in implementation, customer support, project management, and related areas

- Develop new skills while continuing to use your existing hospitality knowledge

Career Path

After joining Shiji Japan, you will learn about Infrasys POS as well as our implementation or support processes.

Depending on your experience, performance, and career interests, future career opportunities may include:

- Senior Implementation Consultant

- Senior Support Specialist

- Project Manager

- Team Lead / Manager

- Product or Technical roles

This is an opportunity to build IT, system implementation, and project management skills while continuing to utilize your hospitality industry experience.

Company Info

Shiji Japan Co., Ltd. is the Japanese subsidiary of Shiji Group, a global technology company providing solutions to the hospitality industry.

Our solutions include hotel property management system Daylight PMS, Infrasys POS, payment solutions, guest data solutions, and other technologies supporting hotel and restaurant operations.

Future Plans of the Company

Shiji Japan continues to expand its business with international hotel brands, domestic hotel groups, restaurants, and other hospitality customers across Japan.

As our customer base and number of implementation projects continue to grow, we are strengthening our local Implementation and Support capabilities.

Type of People Working / Workplace Atmosphere

Our Japan team includes professionals from both hospitality and technology backgrounds.

Many of our consultants previously worked directly in hotels, restaurants, or hospitality operations before moving into the technology industry.

You will also have opportunities to communicate with Product, Development, Support, Operations, and other teams located outside Japan.

Most customer-facing work in Japan is conducted in Japanese, while English is regularly used for communication with our global teams.

This environment is particularly suitable for people who would like to expand their hospitality experience into the technology industry or develop expertise across both hospitality and IT.

Measures against Passive Smoking

No smoking indoors.

Working Hours

Standard working hours: 9:00 AM - 6:00 PM

Flexible working hours are available.

Working hours may vary depending on the status of tasks and projects, such as system implementation for clients, Go-Live support, and customer support.

Job Requirements

Essential Qualifications

- Native-level Japanese or JLPT N1-equivalent Japanese proficiency

- Ability to communicate professionally with customers in Japanese

- Comfortable working in an international environment where English is used

- Ability and willingness to learn new systems and business processes

- Valid authorization to work in Japan

Please note that Shiji Japan does not provide sponsorship for obtaining a new work visa for this position.

For the POS Implementation Consultant position:

- Must be able to travel domestically within Japan

Preferred Qualifications

We welcome candidates with experience in any of the following areas:

- Experience working in hotels, restaurants, or the hospitality industry

- Experience in hotel Front Office, F&B, Reservations, Finance, IT, or other operational departments

- Restaurant or F&B operational experience

- Experience using POS systems

- Experience providing staff training in hotels or restaurants

- Customer service or customer support experience

- IT Support, Technical Support, or Help Desk experience

- Experience participating in system implementation or other projects

- Experience working in English

Previous IT industry experience is not required.

Ideal Candidate

We are looking for someone who:

- Wants to use their hotel or restaurant experience to build a career in IT and technology

- Enjoys communicating with people and explaining things clearly

- Is good at listening to customers and understanding their needs

- Enjoys solving problems together with customers

- Is interested in learning new systems and technologies

- Works collaboratively rather than trying to solve everything alone

- Is interested in working with both Japanese customers and international colleagues

English Level

Daily Conversation Level (TOEIC 475-730)

Japanese Level

Native Level

Chinese Level

None

Salary

JPY - Japanese Yen JPY 4000K - JPY 5000K

Other Salary Description

Social Insurance

Commuting/ Transportation Allowance

Education/ Training

Holidays

Five-Day Workweek

Paid Holidays

Congratulatory or Condolence Leave

Child-care Leave

Sick Leave

Job Contract Period

Full-time employee

Probation period: 6 months

Nearest Station

Within walking distance from Kayabacho Station, served by the Tokyo Metro Hibiya Line and Tozai Line.

The office is also accessible from Hatchobori Station, served by the JR Keiyo Line and Tokyo Metro Hibiya Line.