Senior Customer Operations Manager

Shine • Digital Banks & Neobanks • 6 days ago

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Salary

≈ $72k – $162k per year (Estimated)

Location

In office (Copenhagen, Amsterdam, Berlin, Paris)

Seniority

Senior

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 6, 2026.

Overview

Company

Impact

Profile match

Shine

Shine is a Paris neobank founded in 2017 for freelancers and very small businesses. Its mobile account bundles invoicing, expense categorisation, tax estimates and company registration assistance. The company was acquired by Societe Generale in 2020 and continues to operate as a separate brand.

shine.fr • HQ: Paris, France • Digital Banks & Neobanks • 5000+ employees • Est. 2017

Backed by 42CAP

Join Shine, a leading European fintech unicorn, as a Senior Customer Operations Manager. In this hands-on role, you will design and configure our customer service tech stack, improve operations, make operations measurable, and scale through automation and AI. You will have a direct impact on the experience of our customers and the day-to-day of our support teams.

Missions

Design and build the customer service ecosystem that will power future operations, including selecting, implementing, and connecting the right tools.
Improve customer service processes from end to end, identifying root causes of operational friction and leading operational projects.
Define operational metrics that matter and build reporting that helps teams understand performance, customer needs, and areas for improvement.

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