Associate Director, Channel Partnerships

About the Role:

ShopBack Pay is hiring an Associate Director of Channel Partnerships to build and grow the channels and partnerships that generate merchant leads, accounts, referrals and revenue. This is a regional role supporting Singapore and Hong Kong with frequent travels (at least 1 week each month).

You will identify opportunities beyond traditional payment service provider channels, prioritize the partners with the strongest potential, and structure partnerships that improve merchant-side outcomes. The work spans new partnerships and ongoing management of existing relationships.

What You'll Own

• Develop channel and partnership strategies that drive lead generation and revenue across categories.

• Source, assess and launch new channel and referral partnerships, including partners such as POS and kiosk operating-system suppliers, marketing agencies and category-specific platforms.

• Structure partnership models and commercial deals that increase the merchant funnel, accounts, referrals and revenue.

• Work with technical and internal stakeholders to facilitate integrations where they are the right approach, including at points of checkout such as table ordering, POS terminals and kiosks.

• Assess whether to integrate with a prospective partner or pursue another partnership model, and take the chosen model through execution.

• Manage existing partners, including their inbound flow and contribution, to grow the value of the portfolio over time.

• Balance regional opportunity development with the operational work required to bring partnerships live.

Essentials to Succeed

• 6 to 10 years of experience building or managing channel partnerships in merchant acquiring, alternative payments, payment terminals, POS or kiosk ecosystems, or a related merchant-focused business.

• Commercial judgment to prioritize partner opportunities, design partnership models and negotiate deals around measurable outcomes.

• Strategic thinker with the ability to balance big-picture growth opportunities and hands-on execution

• Experience coordinating integrations and managing stakeholders through partnership launch.

• A resilient problem-solver who thrives in ambiguity and is not deterred by setbacks

• Highly motivated to contribute to building and scaling a successful business in a startup environment

• Ability to operate effectively in a fast-paced, high-growth environment while managing multiple priorities with precision

• Passionate about making a meaningful commercial impact across the region

• AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.