Key Account Manager (Enterprise Accounts)

This is a role with our latest product, ShopBack Pay, a new initiative that helps customer earns Cashback in the offline/online world.

Your Adventure Ahead

• Deliver key value proposition to merchants, driving demand for adoption of best practices
• Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
• To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
• Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
• Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
• Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
• Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

Essentials to Succeed

• Minimum 4+ years of experience in key account management, preferably in the F&B/tech/payments space.
• Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data
• Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
• Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
• Able to think out of the box in conceptualizing ideas for merchant acquisition and management - creativity and logical thinking would be key!
• AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.