Chatbot Business Analyst - Operations, Marketplace
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Salary
≈ $10k – $25k per year (Estimated)
Location
In office (Kuala Lumpur)
Seniority
Junior · 1+ year exp
Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 24, 2026.
Overview
Company
Impact
Profile match
Shopee is the largest e-commerce platform in Southeast Asia and part of the Sea Limited group. It combines a mobile first marketplace with integrated payments, logistics and live commerce. The platform operates across Southeast Asia, Taiwan and selected Latin American markets.
- Develop training materials and programs for the chatbot, including chatbot scripts, response guidelines, and data analysis tools.
- Train the chatbot to understand and respond to customer inquiries and complaints, using machine learning techniques and natural language processing.
- Analyze chatbot performance data and customer feedback to identify areas for improvement and make necessary updates to the chatbot's training.
- Collaborate with developers and engineers to ensure chabot’s functionality meets user expectations.
- Stay up-to-date with the latest AI and chatbot technologies and trends, and apply them to enhance the chatbot's capabilities.
- Candidates with 1-2 years’ experience in project management roles, where experience in e-commerce customer operations or Chatbot training is a plus
- Fresh graduates with relevant backgrounds in Computer Science, Data Science and AI relevant disciplines will also be considered.
- Strong analytical and problem-solving skills, with the ability to analyze large amounts of data to identify trends and make informed decisions.
- Excellent communication skills (written and verbal) in both English and BM.
- Strong interpersonal skills, with the ability to work collaboratively with cross-functional teams.
- Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
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