QA Project and Process Improvement Management (SPX)

Shopee • Thai • Commerce • Bachelor's Degree • SQL • 7 hours ago
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Salary
≈ $17k – $38k per year (Estimated)
Location
In office (Bangkok)
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Sep 25, 2026. First seen by Alion on Sep 24, 2026.

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Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.
shopee.com • HQ: Singapore • Commerce • 1001-5000 employees • Est. 2015
  • Lead and support QA projects. Coordinate with cross-functional stakeholders (Ops, BI, Product, Costing, etc.) to ensure alignment and smooth execution of QA initiatives
  • Conduct deep-dive data analysis to identify non-compliance trends, operational inefficiencies, and potential fraud cases
  • Provide data-backed recommendations to improve frameworks, SOPs, and training
  • Prepare regular reports and insights for management on QA performance metrics, compliance trends, and initiative progress
  • Support audit design and automation efforts to reduce manual work and increase audit accuracy
  • Conduct site visits to validate on ground practices and identify gaps
  • Act as a subject matter expert for QA data and processes, supporting continuous improvement
  • Bachelor’s degree in Business, Operations, or related fields
  • Minimum 2-4 years of experience in operations, data analysis, or project management
  • Strong skills in GSheet/Excel and SQL
  • Experience in data cleaning, root cause analysis, and translating raw data into actionable insights
  • Strong project management skills: able to manage multiple initiatives simultaneously with tight timelines
  • Excellent communication and stakeholder management skills, both in Thai and English
  • Proactive, detail-oriented, and able to work independently
  • Willingness to conduct occasional on-site visits to hubs or warehouses
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