Return Supervisor, Wangnoi

Shopee · English: B2 · Marketplaces · Bachelor's Degree · Microsoft Excel · 1 day ago

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Location

In office (Bangkok)

Seniority

Middle · 3+ years exp

Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Nov 4, 2026. Shopee scores A on the Alion truth index.

Overview

Company

Impact

Profile match

Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.

shopee.com · HQ: Singapore · Marketplaces · 1001-5000 employees · Est. 2015

Tech stack of Shopee

Operational Excellence: Manage end-to-end (E2E) return operations to ensure daily targets and productivity goals are met.
Quality & Standards: Enforce rigorous quality and customer service standards; proactively analyze bottlenecks or service failures to implement lasting improvements.
Workforce Planning: Forecast and plan labor requirements to handle fluctuating workflows, ensuring optimal resource allocation and department efficiency.
Team Leadership: Recruit, train, and coach staff to enhance service delivery. Provide consistent feedback, conduct performance reviews, and foster a culture of professional growth.
Cross-Functional Collaboration: Coordinate with internal departments to streamline the returns lifecycle and ensure seamless inter-departmental workflows.
Compliance & Reporting: Ensure total adherence to company policies and procedures while providing regular activity reports to senior management on progress and goal attainment.
Strategic Support: Contribute to organizational missions by executing specialized projects and additional duties as assigned by leadership.

Bachelor’s Degree or higher in Logistic management, supply chain or any related field
At least 3 years of working experience role in supervising operation team
Be able to communicate in English
Problem solving skills and Conflict management
Ability to work under deadlines and pressure
Good interpersonal, communication and negotiation skills.
Good team player
Proficient with Microsoft Excel
Able to work on shift and day-off when required

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