Senior Data Center Operations Engineer, Infrastructure (Kulai, Johor)

Site Operations Management

• Oversee daily operations, maintenance, and activities at the Johor Data Centres to ensure reliability, efficiency, and security.
• Manage the Move, Add, and Change (MAC) process, including IT hardware deployment and structured cabling installations.
• Lead efforts in troubleshooting and resolving cabling and hardware issues promptly.
• Ensure adherence to structured cabling standards (FTP, UTP, Optical Fibre) and other operational best practices.

Leadership & Team Management

• Provide leadership and supervision to the on-site team, including recruitment, mentoring, training, and performance management.
• Set clear goals and targets, monitor progress, and assess team performance regularly.
• Promote a collaborative, organized, and detail-oriented work culture.

Change Management & Service Delivery

• Manage complex change management processes and service delivery workflows effectively.
• Ensure timely resolution of incidents and escalations, adhering to service level agreements (SLAs).
• Implement and uphold service management processes in a large-scale, diverse operational environment.

Vendor & Asset Management

• Manage third-party vendors and contractors to ensure seamless delivery of outsourced services.
• Oversee the use of asset management systems, ticketing systems, and data center management tools for inventory and operational tracking.

Compliance & Safety

• Ensure the data center operates in compliance with environmental, health, and safety regulations, standards, and best practices.
• Conduct regular audits and risk assessments to mitigate potential issues and drive continuous improvement.

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications such as ITIL, CDCP, or equivalent are highly preferred.

Experience:

• Minimum 5 years of experience in IT management, with specific expertise in data center environments.
• Proven track record of managing and leading teams in a high-pressure operational setting.
• Hands-on experience with structured cabling, hardware deployment, and fault diagnosis.
• In-depth knowledge of service delivery and change management processes.

Technical Proficiency:

• Expertise in structured cabling standards and cable types (FTP, UTP, Optical Fibre).
• Strong understanding of asset management, ticketing systems, and data center management tools.

Leadership & Soft Skills:

• Excellent leadership, interpersonal, and people management skills.
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities.
• Exceptional analytical, problem-solving, and decision-making abilities.
• Fluency in English is required; proficiency in additional APAC languages is a plus.