Workforce Strategy & Operations Lead

Workforce Planning & Capacity Management

• Own short-term and long-term workforce planning for FBS operations, including peak planning (e.g. campaign, mega sale, seasonal spikes).
• Translate demand forecasts and volume projections into manpower requirements across warehouses and fulfillment nodes.
• Balance service level targets with cost efficiency through effective workforce sizing and deployment.

Productivity & Performance Optimization

• Monitor workforce productivity, utilization, and efficiency metrics; identify gaps and drive improvement initiatives.
• Develop and track key WFM KPIs such as staffing accuracy, shrinkage, overtime, productivity, and attendance.
• Drive continuous improvement projects to optimize labor cost and operational performance.

Stakeholder Management & Execution

• Partner closely with Fulfillment Operations leaders to align workforce plans with operational realities.
• Collaborate with HR and vendors on hiring plans, contract workforce management, and ramp-up/down strategies.
• Work with Finance to support budget planning, cost forecasting, and P&L impact analysis.

Process, Tools & Governance

• Establish and continuously improve WFM processes, planning models, and governance frameworks.
• Leverage data, dashboards, and systems to enable data-driven decision-making.
• Support automation, system enhancement, and standardization initiatives across FBS workforce planning.

• Bachelor’s degree in Engineering, Operations Management, Business, Analytics, or a related field.
• 5-8+ years of experience in Workforce Management, Capacity Planning, Operations Planning, or Supply Chain (logistics, e-commerce, or fulfillment preferred).
• Strong analytical skills with experience using data to drive decisions (Excel, SQL, BI tools preferred).
• Proven experience managing workforce planning in a fast-paced, high-volume operational environment.
• Strong stakeholder management and communication skills.
• Ability to work under pressure and manage ambiguity in a rapidly scaling business.
• Experience with large-scale operations or multi-site environments is a strong plus