Office Receptionist

About the Company

At ShyftLabs, we live and breathe data. Since 2020, we’ve been helping Fortune 500 companies unlock growth through innovative digital solutions that drive real business impact. With teams across Canada, the U.S., and India, we’re growing quickly and looking for curious, motivated individuals who are excited to learn, build, and solve meaningful problems with technology.

About the Role

We are looking for a welcoming, organized, and reliable Office Receptionist to join our team at Shyftlabs. Stationed at our downtown Toronto office, you will be the face of the company for visiting clients and guests, while playing a critical role in keeping our daily office operations running smoothly. The ideal candidate is a proactive problem-solver who excels at multitasking, administration, and creating a positive environment for both staff and visitors.

Key Responsibilities

• Front Desk Operations: Greet clients and visitors with a warm and professional demeanor, answer and direct incoming phone calls, and promptly respond to general inquiries via email.
• Scheduling & Coordination: Manage calendars, book appointments and internal/external meetings, and send timely reminders to participants.
• Record Keeping: Maintain highly organized paper and electronic filing systems, ensuring all records are kept accurate, up-to-date, and strictly confidential.
• Mail Management: Sort and distribute incoming mail and courier packages, as well as prepare and arrange outgoing mail and courier deliveries.
• Office Management: Manage office supplies and inventory, including kitchen snacks, coffee, and refreshments. Track stock levels, place orders, and ensure the supply room and kitchen remain well-stocked and tidy. Coordinate effectively with external vendors and building maintenance as needed.
• Administrative Support: Support basic bookkeeping tasks, including data entry and maintaining accurate office expense records.
• Ad-hoc Projects: Assist with special projects, event coordination, and other administrative duties as required to support the team.

Qualifications & Skills

• Experience & Education: Proven experience as a Receptionist, Front Desk Representative, Office Administrator, or in a similar role. High school diploma required; a degree, diploma, or certification in Office Administration, Business, or a related field is a strong asset.
• Technical & Office Skills: High proficiency in Google Workspace (including Gmail, Google Calendar, Google Drive, Docs, and Sheets). Hands-on experience with standard office equipment (e.g., printers, scanners). Basic understanding of data entry, and expense tracking.
• Organization & Time Management: Strong organizational and time-management abilities, with a proven track record of multitasking in a fast-paced environment. Exceptional attention to detail.
• Communication & Interpersonal Skills: Excellent written and verbal communication skills in English. A proactive, welcoming, and professional attitude with a strong customer service orientation.
• Problem Solving & Discretion: Resourceful and proactive when issues arise. High level of integrity and discretion when handling sensitive or confidential information.
• Physical Requirements: Ability to occasionally lift and move light to medium-weight boxes (e.g., office supplies, courier packages, kitchen restocks).

Compensation & Benefits

• Hourly Rate: $20.00 CAD / hour.
• Benefits: Eligible for our company benefits package following the successful completion of the probationary period.
• Work Model: Full-time and 100% Onsite role requiring your presence in our downtown Toronto office 5 days a week.