Systems Application Engineer - 1 Year Contract

You'll make a difference by:

• Providing Level 2 technical support for mission-critical applications, troubleshooting and resolving complex system issues during the maintenance and support phase in collaboration with internal technical teams and customers.
• Testing and validating system updates, supporting pre- and post-release testing of application, software, and firmware updates to ensure stability and performance.
• Investigating and resolving incidents and defects, conducting root cause analysis and implementing fixes to minimize operational disruption.
• Communicating technical findings and progress clearly to customers, ensuring transparency on issue status, resolution timelines, and corrective actions.
• Monitoring system health and performance, identifying risks proactively and supporting customers in maintaining system reliability.
• Assessing and coordinating support ticket escalation, prioritizing and collaborating with internal teams to resolve issues based on business impact.

Your defining qualities:

• Strong foundation in IT systems and infrastructure, with a degree in IT, Computer Science, Engineering, or equivalent hands-on experience.
• 3-5 years of hands-on experience in Linux environments, including troubleshooting and system administration.
• 3-5 years of experience working with SQL and databases, with the ability to support data analysis and issue resolution.
• Familiarity with virtualization and infrastructure technologies, such as VMware, servers, storage, firewall, and networking environments.
• Experience working in a structured technical support or service environment, managing tickets within defined service levels.
• Customer-oriented and adaptable mindset, with strong communication skills and willingness to support after-hours or on-call when required.

In return, we offer you

• Flexible mobile working policy that allows for time off for you to recharge and spend more time with your loved ones
• Attractive compensation and benefits
• Values-driven work culture with inclusive workplace policies and practices that prioritize diversity and inclusion
• Endless possibilities and opportunities for progression and learning

Recruitment Process:

• CV Screening
• A session with our recruiter to understand your motivation & your past experiences
• 1-3 Business Interviews
• Offer Stage

Come and Transform the everyday with us

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

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