Solution Engineer - Operations

About Signant Health

At Signant Health, we help bring life-changing treatments to patients faster. We are a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands-on operational support — so better data leads to better decisions in healthcare. We embrace AI and advanced technologies to enhance every aspect of what we do, from data analysis to operational efficiency.

Our teams work at the intersection of science, technology, and patient experience, delivering digital solutions powered by AI innovation that make clinical trials more efficient, more accurate, and more accessible around the world. Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies across more than 90 countries and have contributed to hundreds of new drug approvals.

If you are motivated by meaningful work, global impact, and innovation in clinical research and digital health — including the opportunity to work with cutting-edge AI technologies — you will find purpose and opportunity at Signant Health.

About the Role

Solution Engineer is responsible for working with Sponsors/Customers, Clinical, Global Project Management (GPM), Data Management and across the matrixed Global Technical Delivery (GTD) to design solutions for clinical trials utilizing Signant Health’s product portfolio. They analyse study protocol requirements and define solutions considering scientific guidance, electronic clinical outcome assessment (eCOA) best practices and Signant’s products and standards. They play a key role in ensuring the project meets the study needs and is feasible to implement, based upon the capabilities and limitations of the product, in the quoted timelines and budget. They are responsible for understanding business needs and translating them into system requirements.  They may assist with the development and documentation of processes and procedures.

KEY ACCOUNTABILITIES - Function

Collaborate with other Solution Engineers, and others as determined, to ensure questionnaires, clinical trial protocol, and overall design requirements are understood and can be implemented as well as analyse the protocol/scope to collate the design requirements for simple to moderate complexity projects.

Produce functional requirements documentation based upon design requirements shared by Senior and/or Lead Solution Engineer, as necessary.

Utilize all available tools and information sources to understand requirements, including interviews/meetings, document analysis, use cases and workflow analysis.

Update and mange requirements/specifications as needed throughout the software development lifecycle. Follows defined validation processes and produces validated documents for all questionnaires.

Evaluate information gathered from multiple sources, work with stakeholders to reconcile conflicting information, identify/evaluate potential risks and translate abstract or high-level requirements into useful/actionable implementation.

Ensures best practices and standards are followed in every implementation.

Liaise with Localization to facilitate the development of translated versions of the master questionnaire (This is Rater Station Specific)

May be responsible for application configuration.

They provide support for SDLC and validation documents as well as facilitate the review and approval of all documents. (This is Rater Station Specific)

KNOWLEDGE, SKILLS & ATTRIBUTESEssential:

Bachelor’s degree or equivalent years of professional role.

2-3 years experience functioning as Business Analyst or similar role.

In depth experience with Software Development Life Cycle (SDLC) implementation

Gathering information from a wide variety of sources and subsequently crafting it into effective and audience-appropriate technical and non-technical documentation.

Excellent analytical and problem-solving skills and a desire to solve problems.

Ability to resolve conflicts between people and competing goals and interests.

Desire for developing one’s own skills:  technical, clinical, and interpersonal.

Have good communication abilities via writing, quality documentation and presenting in meetings. Delivers information effectively and timely. Uses interpersonal skills to build and develop relationships with internal and external team members.  

Needs to be an effective, positive team player, and a self-starter, with moderate level of guidance and direction.

Must have very strong skills with Microsoft Office application to include the following: Word, Excel, Visio and PowerPoint

Proficiency in HTML and CSS for questionnaire configuration and system customization purposes.

DECISION MAKING AND INFLUENCE:

Own the design elements of the questionnaires and system requirements.

Responsible to identify and communicate risk.

Responsible for establishing best practices for creation of questionnaire, system requirements, integration specifications, and overall design.

Impact to end-user experience

Impact to data integrity

Interface with internal and external teams, including sponsors.