Site Support Engineer
About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.
More about the role
Site Support Engineer
Are you passionate about IT and helping people solve technical challenges? Join our team as a Site Support Engineer and play a key role in delivering reliable IT support and maintaining a productive workplace technology environment.
What You'll Do
- Provide onsite technical support for hardware, software, and workplace IT services.
- Troubleshoot laptops, desktops, mobile devices, printers, and peripherals.
- Support Windows, macOS, Microsoft 365, Teams, VPN, and business applications.
- Assist with onboarding, offboarding, device setup, and user access management.
- Support meeting rooms, video conferencing systems, and AV equipment.
- Manage IT assets, inventory, warranty claims, and vendor coordination.
- Maintain accurate documentation and service tickets.
- Contribute to IT projects, device refreshes, software deployments, and infrastructure upgrades.
What You'll Bring
- Experience in desktop support, onsite IT support, or service desk environments.
- Strong knowledge of Windows operating systems; macOS is a plus.
- Experience with Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
- Understanding of networking concepts such as Wi-Fi, LAN, VPN, DNS, and DHCP.
- Experience with ITSM tools such as ServiceNow, Jira, or similar.
- Excellent customer service, communication, and problem-solving skills.
- Ability to manage multiple priorities and work independently.
Nice to Have
- Experience with Active Directory, Microsoft Entra ID, Intune, or SCCM.
- Knowledge of ITIL and IT asset management processes.
- Basic cybersecurity awareness and endpoint management experience.
- Experience supporting VIP users and meeting room technologies.
Key Competencies
- Customer-focused mindset
- Strong troubleshooting skills
- Attention to detail
- Ownership and accountability
- Effective communication
- Time management and prioritization
Join us and help create a seamless technology experience for our employees every day.
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light up the future.