Lead Site Reliability Engineer

Lead SRE - Database Administration (DBA)

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

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WHY THIS ROLE IS IMPORTANT TO US

As a Lead Site Reliability Engineer (SRE) with specialization in Database Administration (DBA) for our SaaS Onboarding and Reliability offering, you will play a key role in ensuring the high availability, scalability, and performance of our clients' environments. You will collaborate across global teams to lead and maintain reliable database and infrastructure services, ensuring a seamless experience for clients.

This role goes beyond traditional support; you will proactively maintain and enhance the database infrastructure, lead service delivery improvements, and manage mission-critical incidents with a focus on both operational stability and client satisfaction.

WHAT YOU WILL BE RESPONSIBLE FOR

• Database Reliability and Performance Management: Lead the operation, monitoring, and optimization of Oracle and MS SQL databases for SimCorp Dimension within a cloud environment. Ensure optimal performance, availability, and reliability by leveraging performance tuning, high availability (HA), and disaster recovery (DR) solutions (e.g., RMAN for Oracle).
• Cloud and Infrastructure Management: Manage cloud infrastructure (Azure) supporting SimCorp Dimension, focusing on automation, performance tuning, and ensuring seamless integration between database systems and cloud platforms. Collaborate with DevOps teams to implement Infrastructure-as-Code (IaC) solutions for database environments.
• Service Delivery and Client Support: Provide expert-level support for database and infrastructure services in a 24x7 Follow-the-Sun (FTS) model, including incident response and proactive problem-solving. Lead efforts to improve operational maturity, deliver tangible business value, and enhance overall client satisfaction.
• Incident and Problem Management: Take ownership of complex, high-impact incidents and work across global teams to ensure quick and effective resolution. Provide root cause analysis, long-term solutions, and continuous improvement initiatives to prevent recurrence of critical issues.
• Proactive Maintenance and Optimization: Perform regular system upgrades, database patching, environment refreshes, and automation of routine tasks to ensure the continuous stability and health of all systems. Actively monitor and optimize database services to meet or exceed performance SLAs and OLAs.
• Cross-Functional Collaboration: Work closely with service delivery, operations, and infrastructure teams to drive the efficiency and reliability of SimCorp Dimension services. Collaborate on both routine and non-routine tasks to ensure the successful deployment and support of cloud-based solutions.
• Customer-Focused Service Delivery: Build strong relationships with clients, acting as a trusted advisor for their use of SimCorp Dimension, and guiding them on best practices and solutions to optimize their environments. Provide high-quality customer service and adhere to ITSM (IT Service Management) principles.
• Leadership and Mentorship: Lead technical initiatives across the team, mentor junior engineers, and act as a subject matter expert (SME) for DBA and SRE-related issues within the cloud platform.
• Continuous Improvement: Actively contribute to the improvement of operational workflows, processes, and standards, focusing on enhancing the reliability and scalability of the SimCorp Dimension PaaS solution. Identify and implement improvements to deliver consistent, high-value service to clients.

Key Competencies:

• Database and Technical Expertise:
  • Extensive experience in Oracle and MS SQL database management, including installation and configuration of Oracle Database 19c, performance tuning, high availability, RMAN, data warehousing, and sizing.
  • Proficient in upgrading databases to newer versions and applying patches, ensuring systems remain current and secure.
  • Expertise in Oracle's multi-tenant architecture and storage structures, including managing Oracle ASM (Automatic Storage Management) and file system-based storage.
  • Experience in data masking and Transparent Data Encryption (TDE) for enhanced security.
  • Knowledge of Linux environments where Oracle databases are hosted, optimizing performance and reliability.
  • Expertise in provisioning and managing ASM disk groups, ensuring optimal performance through effective tuning and reliability.
  • Hands-on experience in configuring Oracle ASM on cloud-managed disks, maximizing performance in cloud environments.
• Cloud and Platform Operations:
  • Deep understanding of cloud-based PaaS solutions and infrastructure services.
  • Experience with service management tools such as ServiceNow, RemedyForce, SalesForce, or JIRA to handle incidents, changes, and problem resolution.
  • Advanced knowledge of monitoring platforms like OEM (Oracle Enterprise Manager), middleware, file systems, and interfacing systems to ensure comprehensive coverage of cloud operations.
• Storage Management (ASM-specific):
  • In-depth understanding of Oracle ASM for managing disk groups, including striping, mirroring, and optimizing I/O performance.
  • Skilled in configuring and managing ASM storage on cloud environments using cloud-managed disks and other storage solutions to achieve high performance and reliability.
• Service Delivery and Operations:
  • Extensive experience as a Service Support practitioner (Incident, Service Fulfillment, Change and Release Management, Problem Management).
  • Strong operational background in performing regular database upgrades, patching, and environment refreshes to maintain stability and meet client requirements.
  • Ability to troubleshoot and resolve systemic database and infrastructure issues for mission-critical applications.
  • Strong adherence to ITIL practices and understanding of service workflows to drive operational efficiency and SLA adherence.
• Collaboration and Communication:
  • Strong ability to work cross-functionally on both routine and non-routine tasks, with experience guiding internal and external stakeholders on the usage of SimCorp Dimension.
  • Exceptional communication skills with a focus on maintaining clear and timely client updates, knowledge sharing, and documentation.

WHAT WE VALUE

Additional Qualifications:

• Bachelor’s degree or higher in IT, Computer Science, or a related field.
• At least 7 years of experience in database administration, with a minimum of 5 years in cloud environments (Azure preferred).
• ITIL v3/v4 certification is preferred.
• Strong experience with SimCorp Dimension or other large financial services software products is a major advantage.

BENEFITS

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work-life balance: flexible working hours and a hybrid model. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.

Simcorp does offer opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.

NEXT STEPS

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Swati Pal ([email protected]), Talent Acquisition Partner. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

WHO WE ARE?

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.