Senior Service Delivery Consultant

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-cantered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

Why this is important to us

You will be part of our highly successful Global First Line Support team called Unified Service Desk. You will collaborate with team members in Unified Service Desk, along with Global Support and Service Delivery Consultants and Developers from other departments, to handle the daily work of supporting our clients. Our responsibility is to deliver high-quality support and services to over 200 SimCorp clients world-wide for their SimCorp Dimension® platform and to provide Operational Services for SimCorp clients with hosted solutions. The team is accountable for meeting required service levels for customer issues, delivery times and customer satisfaction.

What you will be responsible for

• You will be the first point of contact for our clients seeking support in their daily operations, playing a key role in delivering high-quality service and integrating AI-driven solutions into support workflows.
• Be the “face of SimCorp Support” for our clients. Contact is mainly made via our support emails and portal.
• Provide basic technical support for SimCorp products and services, including SimCorp Dimension.
• Assist in resolving client inquiries, ensuring timely and accurate responses.
• Set up remote connections to clients thereby enabling consultants and developers to troubleshoot enquiries regarding the standard functionality of SimCorp Dimension®
• Apply existing solutions to client requests when possible (on less complex enquiries), leveraging AI-assisted knowledge bases for faster resolution.
• Communicate and articulate replies and resolutions to clients in a professional manner, ensuring clarity and confidence in both technical and AI-enabled solutions
• Hand over enquiries to consultants and developers in the next level support for analysis and delivery of a solution
• Collaborate with Service Delivery Consultants to ensure seamless processes and assistance, including AI-enhanced monitoring and reporting.
• Provide operational support for running SimCorp Dimension® (technical support), while contributing to AI development initiatives that improve automation, predictive analysis, and client experience.

What we Value

• Degree in IT/Computer Science/ or any IT Related Course
• Prior experience in IT, Services, Banking, or Financial Technology
• 1-3+ years’ experience in a client-facing role from customer/technical/application support, servicing clients instead of internal users.
• Experience in salesforce ticketing system (Service now, Jira, or any ITSM tool) and applications like Citrix, Azure, Databases (Oracle) and basic MS Windows admin
• Familiarity with AI concepts such as machine learning, natural language processing, or AI-driven support tools, with interest in applying them to client service operations.
• Experience in IT and able to analyze, prioritize and solve problems in a service driven organization.
• Well organized, methodical, and able to work in a busy workplace
• Effective time management skills with the ability to work when deadlines are tight and with competing priorities.
• Highly capable individuals succeed in busy work environments.
• Very good written and verbal communication skills in English (phone and face-to-face)
• We value candidates who are collaborative, take initiative, and can inspire others, especially those with prior client support experience.
• Familiarity with MS Office tools, e.g., Word, Excel, PowerPoint
• Flexibility to work on duty on weekends or public holidays.

Other requirement

• Amneable to work on EMEA/ AMERICA timezone
• 2x RTO in office

BENEFITS

An attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career. Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.

NEXT STEP:

Please send us your application in English via our career site as soon as possible. We process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. For any questions, you are welcome to contact Katkat Calimag-Rupera, Senior Talent Acquisition Partner, at email [email protected]. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you in discovering the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we

will ask you to provide your feedback, which is highly appreciated.

WHO WE ARE:

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal opportunity employer and welcomes applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

**SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year - Apr25-Apr26. This certification underscores SimCorp's effort to cultivate a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**