Collections Analyst III

Job Description: Collections Analyst III

Sinch isagloballeaderinthegrowingmarketforCommunicationPlatformsasa Service(CPaaS)andmobilecustomerengagement.Wearespecialistsinallowing businessestoreacheveryoneontheplanet,insecondsorless,throughmobile messaging,email,voice,andvideo.

Wereacheveryphoneonearth.Fromlife-changingtothetimesaving,we'rehelping ourcustomerstointeractwithpeoplelikeneverbefore.Foryou,thatmeansworkingin anenvironmentthatoffersanincrediblevarietyofexcitingchallenges,andthechance toimpacthowbillionsofpeopleengagewiththeirfavoritebrands.Thedreamof

personalizingcontenttoall15billionphonesontheplanetisnofairytale!

Morethan150,000businesses,includingmanyoftheworld’slargestcompaniesand mobileoperators,useSinch’sadvancedtechnologyplatformtoengagewiththeir customers.Moreover,Sinchhasbeenprofitableandfast-growingsinceitsfoundation. Sinch'scorevaluesareMakeitHappen,DreamBig,KeepitSimpleandWinTogether. Thesevaluesdescribehowourglobalorganizationworksandinspireeveryofourmore than5,000employeesacross55differentcountries.

Why do we have this role?

As part of the transition of Collections operations into the Global Capability Centre (GCC), this role will support the organisation’s objectives of operational standardisation, scalability, and continuous improvement. The position will help drive consistency and alignment of Collections processes across APAC markets, while identifying and supporting opportunities for automation and process optimisation to enhance efficiency, accuracy, and overall operational control.

Reporting to the Collections Manager, the Collections Analyst will play a key role in supporting Collections operations across various regions. The role is responsible for managing day-to-day Collections activities, ensuring timely and accurate execution of processes, and maintaining strong operational controls in line with established policies and procedures. The position will also contribute to process improvements and standardisation initiatives to support a scalable and effective Collections operating model.

What do you do in the role?

• Manage and monitor customer accounts receivable to ensure timely collection of outstanding balances in line with agreed payment terms and credit policies.

• Review ageing reports, prioritise collection activities, and proactively follow up with customers on overdue balances.

• Investigate and resolve customer queries, disputes, and payment issues impacting timely collections.

• Monitor customer payment commitments and ensure timely follow-up and escalation of overdue or high-risk accounts.

• Collaborate with Sales, Finance, Billing, and Customer Service teams to resolve account issues and drive payment resolution.

• Support accurate and timely cash application by coordinating with relevant teams to ensure payments are appropriately allocated.

• Maintain accurate customer account information, collection notes, payment commitments, and follow-up actions in finance/ERP systems.

• Prepare and analyse Collections reports, ageing, and key performance indicators to support management decision-making.

• Identify trends, root causes, and process gaps, and recommend improvements to enhance Collections effectiveness.

• Ensure adherence to established Collections policies, processes, controls, and escalation procedures while maintaining a high level of accuracy and operational efficiency.

What experience you need to bring with you?

• 3-6+ years of relevant experience in Collections, Accounts Receivable, Credit Control, or a related finance function.

• Proven experience managing high-volume customer accounts and collection activities, with strong accuracy and attention to detail.

• Experience in B2B Collections, including proactive follow-up of overdue receivables and resolution of payment issues and disputes.

• Experience working in a multinational or global business environment, preferably supporting multiple markets or regions.

• Strong understanding of Accounts Receivable and Collections processes, including aging analysis, account reconciliation, cash application, and dispute resolution.

• Bachelor’s degree in Commerce, Finance, Accounting, or a related discipline.

• Strong analytical skills with a focus on data accuracy, account integrity, and identifying collection trends and risks.

• Ability to manage multiple customer accounts, competing priorities, and tight deadlines while maintaining service and quality standards.

• Advanced Microsoft Excel skills, with the ability to analyse large datasets and prepare Collections reports and performance metrics.

• Self-motivated and able to work independently, manage deliverables, and take ownership of assigned portfolios.

• Strong stakeholder management, negotiation, and written and verbal communication skills, with the ability to engage effectively with customers and internal teams.

• Good understanding of finance processes, internal controls, compliance requirements, and escalation procedures, with a continuous improvement mindset.

How success will be measured?

• Consistent achievement of Collections targets, cash collection KPIs, and DSO objectives for the assigned portfolio.
• Effective reduction and management of overdue and aged receivables, with timely follow-up and escalation of high-risk accounts.
• Proactive resolution of customer queries, disputes, and payment issues within agreed timelines, with minimal escalations.
• Accurate and timely customer account reconciliations, with minimal discrepancies, unapplied cash, or collection-related errors.
• Accurate and up-to-date maintenance of customer accounts, collection notes, payment commitments, and follow-up actions in finance systems.
• Strong collaboration with internal and external stakeholders to resolve issues and accelerate cash collection.
• Timely identification and escalation of credit risks, long-outstanding balances, and potential bad debt in line with established controls.
• Accurate and timely delivery of Collections reporting, aging analysis, and performance insights to support management decisions.
• Consistent adherence to Collections policies, internal controls, compliance requirements, and escalation procedures.

• Active contribution to automation, standardisation, and continuous improvement initiatives that enhance Collections efficiency, accuracy, and working capital performance.

What we promise to give you?

• Health Insurance benefits
• Access to our Employee Assistance Program
• Cab support for the EMEA & US shifts

Sinch Values:

• Dream Big - We make the impossible possible by dreaming big to solve our customers’ problems and improve their businesses. Great things happen when we dare to challenge the status quo and find creative new ways to wow them. Driven by curiosity, we believe there is no such thing as failure, only continuous learning, and development. Having big, crazy, ambitious goals drives our success.
• Win Together - Great teams work faster and better together - creating meaningful impact for customers. Together as one global team, in close collaboration with our customers, we embrace diversity, meritocracy and care about every single individual. We build trust through open and honest relationships. It’s all about the team: being inclusive, respectful, and sharing our knowledge to empower all for personal growth. We collaborate, have fun and are stronger together.
• Keep it Simple - Sinch means simple and easy. It’s how we want customers to feel when dealing with us: uncomplicated, down-to-earth, and useful. Things stay simple when you are honest, open and act with integrity. Cut the fluff and talk straight! This also means spending our time and money wisely on things that really count. Eyes on the horizon, feet on the ground.
• Make it Happen - We make things happen and make them matter - for our customers and the world. We are “doers” who value getting results and don’t overthink matters. We stay accountable for our actions, apply the highest ethical standards to set ourselves apart and always deliver. If we’re not making an impact, we rethink the approach. Structure helps us, bureaucracy and excuses do not. No putting things off - let’s get it done now.