Manager, Corporate Technology

Job Description

The Manager, Corporate Technology (Procurement Systems) acts as the primary technical authority and functional lead for the SingPost's Procurement systems ecosystem. The central purpose of this role is to provide hands-on system support and administration for existing platforms (specifically SAP Ariba and Oracle Fusion Procurement) while driving end-to-end process streamlining and future platform evaluations. This role serves as the critical bridge between Procurement/Finance stakeholders and external Application Managed Services (AMS) vendors. The position is held accountable for vendor SLA governance, optimising Procure-to-Pay (P2P) workflows, and aligning system architecture with business strategy.

• Existing System Support & Administration: Provide functional and technical support for operational procurement platforms, with hands-on expertise in SAP Ariba and Oracle Fusion Procurement modules to resolve issues and manage daily updates.

• Process Streamlining & Re-engineering: Evaluate existing end-to-end procurement workflows (Requisition to PO, Strategic Sourcing, Supplier Management, P2P) to eliminate operational bottlenecks, enforce policy compliance, and standardise processes.

• Platform Evaluation & Roadmap: Lead technical evaluations, trade-off analyses, and proof-of-concepts for future procurement platform transitions or enhancements, ensuring software selection aligns with enterprise architecture.

• Vendor Governance & SLA Management: Drive the external AMS team to meet contractual SLAs for incident resolution and system uptime, ensuring vendors prioritize root-cause resolution over quick fixes.

• Change Request (CR) Lifecycle Management: Act as the lead functional/technical lead for CRs; translate business needs into detailed specifications for vendor execution.

• Integration & Data Flow Oversight: Oversee middleware and direct integrations connecting Ariba, Oracle Fusion ERP and General Ledger

• Quarterly Update Strategy & UAT: Lead regression testing and feature evaluations for cloud releases (Ariba/Oracle), serving as the final gatekeeper for Production deployments.

• Technical Debt & Optimisation: Audit configurations regularly to decommission redundant customisations in favor of standard out-of-the-box functionality.

• Stakeholder & Compliance Management: Partner with Procurement leads to maintain strict controls around data privacy, SOC compliance, and vendor risk management.

Requirements

• Education: Bachelor’s/Master’s degree in Computer Science, IT or related Engineering field.

• Certifications: ITIL 4 Foundation/Managing Professional and PMP preferred, with ITIL covering Incident/Change/Problem Management and PMP supporting CR and AMS vendor delivery.

• Experience: 3-5 years in IT procurement systems, with at least one end-to-end SAP Ariba or Oracle Fusion Procurement implementation.

• Platform Expertise: Hands-on SAP Ariba (Guided Buying, Sourcing, Contracts, SLP) and Oracle Fusion Procurement administration, configuration and support.

• Process & P2P: Strong source-to-settle/P2P knowledge, including requisitioning, PO, supplier onboarding, catalogs and three-way matching; experience in process re-engineering and platform evaluation.

• Integration: Hands-on OIC/CIG/Integration Suite experience integrating procurement platforms with Financial ERPs (GL/AP).

• Vendor & Change Management: AMS vendor governance, SLA/KPI management, MBR/QBRs and end-to-end CR governance.

• Release, Audit & Support: Experience with SaaS patch/regression testing, ITGC/SoD audits, vendor security, and L3 troubleshooting/RCA.