Client Technical Specialist

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Global Business Services Centre.

We are looking for Client Technical Specialist, where you'll support enterprise customers by providing expert network troubleshooting, managing critical incidents, and delivering technical guidance. As a trusted advisor, you'll leverage your technical expertise to ensure customer network stability, support service availability while ensuring customer SLA commitments are met, drive successful issue resolution, and build strong client relationships through exceptional support and service.

Make an Impact by

• Act as Subject Matter Expert with extensive understanding of client’s network setup/design
• Provide Technical Support for escalated incident from NOC engineers, troubleshooting and solving the issues
• Provide and/or review configurations of complex changes, documenting all changes including and not limited to maintaining network documentation
• Manage incidents to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, manuals, troubleshooting guides, etc
• Maintain clear and effective communication with customers, ensuring they are informed and satisfied with the technical support provided
• Focal point for customers technical needs and serves as a trusted advisor by deeply understanding their network and aligning their needs with Singtel solution

Skills for Success

• Graduate from Degree in Computer Science, Information Technology, Information Systems, or a related field
• Minimum 5 years of experience in network support, working with global customers, partners, and cross-functional technical teams
• Strong knowledge of networking fundamentals, including LAN/WAN, TCP/IP, routing, switching, and network security
• Hands-on experience with routing and switching technologies such as MPLS IPVPN, Cloud Connect, BGP, and OSPF
• Experience working with at least one SD-WAN solution, such as Silverpeak, Cisco SD-WAN, VeloCloud, or Fortinet
• Candidate having SD-WAN certification and/or CCIE/CCNP is a plus
• Familiar with enterprise networking solutions from vendors such as Cisco, Juniper, and Fortinet
• Proven ability to configure, troubleshoot, and support large-scale network environments
• Working experience in a managed service provider is a plus
• Excellent written and verbal communication skills are required

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