IT Support Specialist

IT Support Specialist – Full-time

What are you looking for?

Be part of a cohesive team that promotes collaboration and teamwork

Option for hybrid remote work schedule in a technologically advanced environment with exposure to many specialized computer applications

Competitive compensation and benefits

Professional development opportunities

Strength of a big firm with the culture of a small firm

Subsidized downtown parking

Working within a state-of-the-art building

Who are we looking for?

We are currently seeking an IT Support Specialist for an existing vacancy within our Information Technology department. This position will require you to provide support to our Head office in London. The IT Support Specialist will provide ServiceDesk support to assist end users with technical-related issues across all lines of business applications and client hardware devices.

Qualifications:

 A minimum two-year, post-secondary diploma in Computer Systems Technology, certification or equivalent work experience in a law firm or comparable office environment. 

Knowledge or experience supporting and troubleshooting applications, software and hardware within a Microsoft Windows environment.

A strong background and knowledge of the Microsoft Office Suite, including Office 365

Knowledge of all Active Directory components (including DNS, DHCP, Group Policy Management), within a Windows Server infrastructure

Basic skills for supporting an Ethernet/IP network that facilitates desktop and mobile computing and IP telephony

Knowledge of audio-visual technology servicing modern meeting rooms

Highly developed IT research and problem-solving skills

Attention to detail, ability to handle a wide variety of duties in a professional manner

Solid oral and written communication skills

Individual should be highly motivated, organized and dependable with excellent time management and interpersonal skills

Must be able to frequently lift and move up to 30 lbs

Knowledge of ITSM and the ITIL framework is considered an asset

Responsibilities:

 Providing all aspects of ServiceDesk support services for all company end users both internal with deskside support and remote.

Work with vendors and 3rd party support partners

Troubleshooting, diagnosing, repairing, installing, configuring, and deploying workstations/laptops, printers, servers and other peripherals & network devices.

Identification and resolution of network, hardware and software related failures and issues.

Root cause analysis, managing technology issues and leading appropriate remedial actions.

Document knowledge base articles

Identify, document and isolate product defects across various applications used by Siskinds LLP.

Provide QA assistance to confirm resolution to defect is properly implemented.

Perform other duties as assigned.

Submit your resume by clicking “Apply” within the posting on our Careers page. Deadline for submission of resumes is October 23, 2026. As applications are reviewed throughout the duration of the posting a hiring decision may be made prior to the application deadline.

For candidates selected to move forward our first step is a 10–15 minute intro call to learn more about your experience and explore a mutual fit.

We are a truly cohesive team, and as such, being a team player as well as having a strong technical ability and positive attitude will make you a top runner, and ideally our chosen candidate. 

Our comprehensive in-house training and ongoing support is of the highest level.  We offer competitive compensation and benefits. 

Expected Salary: $52,000 to $58,500. Compensation will be based on experience and qualifications. We welcome applications from candidates with a wide range of experience levels. If you bring additional skills or more extensive experience than outlined in the posting, we still encourage you to apply. Compensation will be adjusted to reflect the successful candidate’s qualifications and experience.