People Operations Manager

Link to role overview and process walkthrough: https://www.loom.com/share/248a1f3e717c471fb93d787ad5ec9bc5

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Overview

Sitemate is scaling fast, and the People function sits right at the centre of it. As we grow, every person who joins us relies on People Operations getting the fundamentals right, from being paid correctly to being set up well on day one.

In this role you'll own the employee lifecycle end-to-end. From someone's first day to their last, you'll run the payroll, systems and programs that shape their experience at Sitemate, including onboarding, performance and engagement cycles, compensation reviews and offboarding. You'll have genuine ownership and a mandate to rebuild what isn't working, using AI and automation so a lean team can support a much bigger company.

Employment:

• Salary: AU$80,000 - AU$120,000 (excl. Super)

Day-to-Day

• Own payroll end-to-end across four entities

• Manage payroll cut-offs, process starters, leavers and role changes

• Answer payroll questions from managers and employees and fix issues before the next run

• Run & own onboarding for every new starter: source & provision laptops and equipment, ensure day-one access is complete

• Run offboarding, including equipment recovery, access removal and final pay

• Keep performance cycles, engagement surveys, compensation reviews and levelling calibrations on schedule

• Look after HRIS data quality and reporting

• Document our processes so they don't rely on any one person

• Find recurring manual tasks and automate them

• Maintain and update HR policies across all regions

• Coordinate onsites and People programs

Challenges

• Payroll runs across four entities with different cycles, compliance requirements and systems

• Every error in payroll creates immediate financial and trust issues with employees

• Onboarding and offboarding happen weekly with zero room for delays or missing steps

• People programs have been run manually or inconsistently and need to be systematised

• The function needs to scale without adding headcount, which means automating aggressively

• Keeping payroll deadlines, program cycles and improvement projects all moving when they land in the same week

Who This Role is For

• People who like making things run smoothly and predictably

• People who spot manual work and want to automate it

• People who are comfortable building process where there isn't one yet

• People who want to own the employee lifecycle end to end

Who This Role is Not For

• People looking for an HR business partner or strategy role

• People who prefer working within established processes

• People who would rather focus mainly on culture or employee experience programs

• People who want to work in a single country with simple compliance

Skills & Tools

Must Have:

• Hands-on experience with HRIS and payroll platforms

• A solid understanding of employment compliance in more than one jurisdiction

• A track record of building and documenting processes that scale

• Strong attention to detail, especially where pay and compliance are involved

• Confidence working with Finance on reconciliations

• Clear written communication and good judgement on when to escalate

• Ability to manage competing deadlines without dropping the details

Nice to Have:

• Experience in a high-growth tech company or scale-up

• Hands-on use of AI or automation tools such as Claude, ChatGPT, Zapier or Make

• Experience with BambooHR, Rippling, Deel or similar

• Exposure to construction, field services or distributed workforces

• Experience managing People systems vendors

• Experience supporting managers through performance management and employee relations processes

• Experience administering statutory and extended leave, including payroll impacts

• Experience with Rippling or a similar global HRIS

Essential Tools:

• HRIS platforms

• Payroll systems across multiple countries

• Google Workspace or Microsoft 365

• Atlassian

• Slack

• Spreadsheet tools for reconciliation and reporting

• Documentation and knowledge management tools

Bonus Tools:

• BambooHR, Rippling, Deel or similar global HRIS platforms

• AI automation tools like Claude, ChatGPT, Zapier or Make

• Project management tools like Asana, Monday or ClickUp

• Airtable

• EOR platforms such as Remote or Deel

• Survey and engagement platforms

• IT asset management systems

About Sitemate:

Sitemate builds best-in-class software and AI agents for the built world, helping construction, infrastructure and industrial companies work smarter and faster. Our mission is to multiply the engineering power of the built world.

Storm is the #1 data capture agent for the front line of the built world - converting audio, photos and videos into clean structured records.

With conversational support in-app and across SMS, Whatsapp and phone calls, Storm is shifting front line workers from paperwork and clunky digital forms, to natural language and multi-channel data capture.

Our core platforms are Dashpivot (safety, quality and field reporting), Gearbelt (fleet and asset management), Flowsite (no-code integrations), and the Sitemate mobile app for every worker on site.

We have strong product-market fit, generating thousands of new leads per month through word of mouth and organic channels. We are backed by Blackbird, with 200 people across 18+ countries and entities in Australia, the UK, the US and Canada.

Life at Sitemate

At Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day.

We move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure.

We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22-51.

Our Core Values

Our core values dictate “how we work”. We believe that basic human values such as honesty, trust and integrity are required to simply ‘get in the door’. Our values are designed to help us determine if an already great person, will be a great fit at Sitemate.

• Handle with Care: Handle with thought and care, decisions are considered and consciously delivered

• Everything Engineered: Everything engineered, intentional, planned and systematic

• Quality Certified: Do it well, with attention to detail and accuracy, or don’t do it at all

• Fast Tracked: Fast, incremental, and constant delivery of change

• High Vis: A high visibility, transparent and open environment

• Rain, Hail or Shine: Show up for your team, your customers and yourself

Learn more about our values:

• Read:

  • On Sitemate's Values, Culture and DNA

• Listen:

  • Unleashing your Zilla

  • On scaling Sitemate, diversity, and culture

What We Offer

• Competitive, performance-based remuneration

• Equity options - own a piece of what you’re helping to build

• 20 days paid annual leave, plus sick, carer’s, and compassionate leave

• Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)

• Learning & Development - professional growth budget and transparent career plans

• Employee Assistance Program (EAP) - for confidential counseling, mental health support, and life resources

• Laptop and home office setup budget

• Flexible work - a hybrid rhythm, with 2 to 3 days in office depending on the role, 2 WFH each week - with the flexibility to work from anywhere for several weeks a year

• Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions

• Sydney HQ perks - rooftop garden, wellness centre, showers, and cycle storage in Haymarket

Equal Opportunity

We’re proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team’s diversity is one of our greatest strengths, and we’re committed to ensuring an inclusive environment where everyone can thrive.

Learn More About Sitemate

Podcasts

• 2024: CEO Hartley Pike - on scaling Sitemate, diversity, and culture

• 2023: CMO Lance Hodgson - on accelerating your career

• 2022: CTO Tim Bray - on building quality features that solve real customer problems

Want to know what it’s like to work at Sitemate? Hear it straight from the team: People of Sitemate

⭐ Read what our customers say: G2 Crowd, Trust Radius

Team Offsites: 2022, 2023, 2024, 2025

PLEASE Note:

• We hire directly and don’t work with agencies