Contract Manager - Fitzroy Place
At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.
We are currently looking for a Contract Manager to oversee service delivery at Fitzroy Place in central London, ensuring all contractual obligations and Building Services business processes are met. You will be responsible for driving strong operational performance, delivering services within or below budget, and maintaining exceptional levels of customer satisfaction.
You will be working in the Building Services Operating Unit- Commercial Property Maintenance team where we are responsible for delivering nationwide facilities management, including M&E support, cleaning, catering, and grounds maintenance, using technology for efficient planned and reactive services.
In our Building Services team, we bring Skanska’s purpose to build for a better society to life, creating healthy workplaces, comfortable homes and efficient facilities that improve people’s lives. Through collaboration and innovation, we deliver high-quality solutions that make a lasting, positive impact for people and communities.
As the Contract Manager, you will:
- Lead and manage all directly employed Building Services staff, ensuring performance consistently meets agreed service delivery standards.
- Oversee agreed KPIs and SLAs, making the best use of available resources to achieve and exceed targets where possible.
- Take responsibility for health, safety and environmental performance across the site, ensuring compliance with company standards and promoting a positive safety culture.
- Manage site quality procedures, ensuring services are delivered in line with company requirements and expected standards.
- Take ownership of the site profit and loss account, managing performance to achieve agreed margins.
- Lead recruitment for site-based roles, including temporary and permanent positions, ensuring the site remains appropriately resourced to support effective service delivery.
We are looking for:
- Demonstrable experience delivering Hard Services FM contracts in a comparable setting.
- Experience contributing to business development and growth opportunities.
- A recognised management qualification or equivalent experience in a leadership role.
- Experience overseeing large commercial sites, including contracts of significant annual value.
- Experience managing service delivery in high-profile office environments.
- Excellent communication skills, both verbal and written, with the ability to build strong relationships at all levels.
- Strong organisational skills, with the ability to manage changing priorities and workload effectively.
What we offer:
- 24/7 digital GP service for you and your family
- Financial wellbeing and employee assistance
- Professional development
- Enhanced family benefits (including maternity, paternity, dependants and parental bereavement leave)
Inclusion and Diversity
We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.
Flexible working
Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you’d like to explore.
Reasonable adjustments
We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at [email protected] or call 0330 105 2000 - Option 5 & 1.
Closing date
We encourage you to apply as early as possible, as the closing date may be subject to change.
If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success - every step of the way.