Inside Sales Engineer

Poistion Name- Inside Sales Engineer (On contract with SKF)

Location- Cairo, Egypt

Main purpose of the role:

We are seeking a highly organized and detail-oriented individual to join our team as an Inside Sales Engineer. This role supports the business by handling inside sales activities, providing back-office support to the sales team and ensuring smooth daily office operations. The position helps generate leads, assist customers remotely, manage sales processes, and will be the first point of contact for customer and sales, ensuring responsive and professional experience.

Key responsibilities:

1) SALES SUPPORT:

• Process customer inquiries, prepare and submit accurate quotations including commercial & technical clarifications through customer’s e-procurement portals and email, check pricing, discounts, rebates, and margin guardrails; track approvals and archive versions.
• Handle sales order booking, processing, amendment, shipping, invoicing and credit management in ERP system (SAP), and maintain high-quality data in systems and tools.
• Communicate commercial and technical clarification of inquiries and orders with customers and internal departments.
• Provide timely and accurate information on lead times, order status, availability, and logistics, and coordinate deliveries and support complex logistics scenarios across the region.
• Manage PO, contract, quotation, and related documentation; support tender submissions (forms, certificates, signatures); ensure proper version control.
• Act as back-office point of contact when field sales team is unavailable; handle basic technical inquiries and routed advanced technical inquiries to Application Engineering; log and track issues to closure.
• Monitor A/R aging and customer credit limits; prevent credit-hold situations through early alerts, payment follow-ups with Finance, and pre-clearance for large orders; update CRM with credit status.

2) INSIDE SALES:

• Lead generation using advanced technology tools. Researching potential leads from business directories, web searches, or digital resources. Qualifying leads from digital campaigns, conferences, references and tradeshows, etc.
• Making outbound calls/email to understand client needs and offering solutions with support from internal teams.
• Create, update, and maintain a structured database of prospective clients (CRM/C4C, Excel)
• Present and deliver product or solution information to potential clients in a clear and structured way.
• Response promptly to the leads received from all channels and follow up until progression or closure.
• Follow up with the customers to be in-line with the order stage.
• Be in closely connect with the Sales Team, Key Accounts, Product Sales Team & end users to build pipeline and secure orders.
• Join virtual meetings and occasional internal meetings when required (no regular customer visits).
• Initiate Material database Verification with the end users wherever required.
• Proactively engage customers throughout the order life cycle to ensure smooth and professional experience.
• Execute initiatives to increase order bookings from end customers.

Qualifications

• Bachelor’s degree in Engineering, Mechanical/Industrial Engineering are preferred.
• Fresh graduate up to 3 years of experience in Sales Admin or Sales Support roles, Experience working with industrial products is preferred.
• Proficiency in MS Office; experience with Power Bi, SAP or CRM systems is an advantage.
• Strong communication in both English and Arabic, in both verbal and writing
• Strong communication and organizational skills, with a customer service-oriented mindset and problem-solving abilities.
• Solid interpersonal skills, including empathy, adaptability and resilience, enabling you to connect well with customers and anticipate their needs.
• Data accuracy, attention to detail, and ability to maintain proper documentation and version control.
• Self-driven, with the ability to work independently and adapt in a dynamic environment.
• Open minded to learn new skills.

Please note this will be a contractual job with SKF.