Customer Service Representative
Skyrocket Ventures is a rapidly expanding recruiting firm for high growth technology companies that range from industry leaders to top-tier startups. At Skyrocket Ventures, we aim to bring the best companies and candidates together.
Skyrocket Ventures is a recruiting firm for hundreds of high growth technology companies that range from industry leaders to top-tier startups. This opportunity is with one of our client companies for a full-time permanent hire. Please only apply if you are authorized to work in the U.S.
Please note that even if this job is not a perfect match, we encourage you to apply as long as it is in the ballpark. Companies are often flexible in hiring candidates who do not perfectly fit their written job description, as long as the most important qualifications are there and the candidate is good in general.
The Customer Support Representative is responsible for assisting customers with orders, errors, account questions, billing inquiries, cancellations, and other various queries.
Answer inbound phone calls to help assist new and existing customers. Responsible for entering orders as they come in.
Verify all information in the purchase order is correct.
Answer inquiries regarding delivery dates, back ordered items and track customer shipments if necessary.
Assist customers in selecting appropriate merchandise.
Transfer calls to the appropriate department as required, or contact other departments to obtain information to questions you cannot answer.
Clearly communicate issues that you cannot solve to the Customer Service Manager in a timely manner.
Work with team members well and communicate with them effectively.
Perform other duties and projects as assigned.
Process orders, prepare correspondences and fulfill customer needs to ensure the highest level of customer satisfaction.
Job Requirements
Excellent attention to detail.
Excellent written and verbal communication skills.
Excellent customer service skills, including the demonstrated ability to effectively build rapport with customers.
Ability to work effectively in a team environment.
Excellent organization and time management skills, and the ability to multi-task.
Strong computer and typing skills.
Ability to learn quickly
High School Diploma or equivalent required.
A minimum of one - three years prior Inbound Customer Service experience strongly preferred.
We are looking for candidates that have their own transportation as public transportation is not available.
We strongly encourage those with a Customer Service or Call Center background in a Corporate setting to apply.
All your information will be kept confidential according to EEO guidelines.