Field Service Representative
The Opportunity
This is the job that keeps our aircraft flying after the sale. As a Field Service Representative, you're Skyways on the ground at a customer's site: deploying the aircraft, maintaining it, and fixing what breaks so their missions stay on schedule. When an aircraft goes down, you're the one who gets it back up.
Some days you're at our Austin shop or flight test site. Most days you're on the road, often internationally, running a customer site with limited backup and owning the outcome. It's hands-on, it's high-trust, and it moves. If you want a predictable desk job, this isn't it. If you like being the person customers rely on when it matters, you'll do well here.
What You'll Do:
Deploy to customer sites as Skyways' on-site rep and keep aircraft available, mission-ready, and flying against a 95%+ readiness bar
Perform scheduled and unscheduled maintenance: multi-fuel power-system service and swaps, batteries, motors, ESCs, and consumables, per the maintenance manual
Troubleshoot mechanical, electrical, RF/datalink, and firmware issues in the field, and fix them on the spot when you can
Escalate what you can't solve to MRO and Engineering with real context (symptoms, tail number, config, flight data) and drive it to resolution
Hit our service commitments: acknowledge issues fast and restore aircraft-down situations first
Keep the records honest: daily logbooks, maintenance history, and per-tail configuration control, current every day
Stand up new sites and redeployments: setup, systems install, functional check flights, radio/datalink checks, route validation, rehearsals, and handover
Manage on-site spares and AOG (aircraft-on-ground) response so a missing part doesn't ground the mission
Feed what you learn in the field back to Engineering so the same problem doesn't keep coming back
Be the customer's trusted point of contact and represent their needs back inside Skyways
What You'll Bring:
3+ years maintaining and supporting real aircraft or UAS in the field (Group 3 UAS or similar a plus)
Strong mechanical foundation, plus electrical, RF/datalink, and basic software/firmware troubleshooting
Comfort with small internal-combustion or multi-fuel engines
Ability to read, and actually use, technical manuals, schematics, and wiring diagrams
Someone who can run a remote site solo: safety-minded, self-directed, and calm when an aircraft is down
Willingness to travel up to ~75%, including extended international trips, sometimes on short notice; valid U.S. passport and driver's license
Able to lift ~50 lbs and work outdoors in the conditions the mission runs in
Disciplined about documentation: logbooks and configuration records don't slip
Comfortable with the tools we run support on (Slack, Asana, Airtable, Google Workspace)
Able to obtain any customer- or contract-required security clearance
Bonus Points:
FAA Part 107 and/or BVLOS operations experience
A&P license or an equivalent airframe/powerplant background
Prior military UAS, aviation-maintenance, or operations experience (15-series MOS, AV/AT/AE, TACP, or SOF aviation)
OCONUS / deployed field experience
Autopilot / ground-control-station software and RF/datalink systems (PX4- or ArduPilot-class) and Linux
Familiarity with spares, RMA, and field-logistics workflows
Prior OEM field-service or customer-facing technical-support experience
Experience operating under FAA, SORA, or similar standards
Additional language ability for international deployments