Partnerships Manager (m/f/d)

⭐ Your Impact:

• Own our B2B customer relationships: be the main point of contact for our B2B customers, run the weekly meetings and own SLAs and customer success.
• Steer the B2B portfolio and pipeline: manage customer pricing so our partners earn stable margins, and steer volume towards the most profitable projects to keep partners well utilized.
• Launch new B2B customers: own onboarding and pilots, including internal and external processes, tech needs and the first projects actually landing.
• Hold Smalt and our partners accountable: track delivery against our SLAs, flag operational issues early and solve them with Operations and our partners. Align partner capacities for B2B volume.
• Enable our partners: onboard and train new partners on the B2B business.
• Secure cash inflow: own payment terms with B2B customers and make sure cash is collected on time.
• Scale through tech: work with Product on our B2B portal to automate inbound volume and cut manual work.

What Makes You a Great Fit:

• 3-5 years in B2B account management, key account management or partnerships, ideally in energy, installation, home services or a marketplace / platform business.
• You’ve managed pricing and commercial terms with enterprise customers, not only the relationship.
• You understand operational delivery: SLAs, capacity planning and escalations with external field partners.
• You’re comfortable with numbers: margins, utilization and cash collection are KPIs you steer, not just report.
• C2-level German plus fluent English. Our customers and partners talk to you in German by default.
• Nice to have: background in PV, heat pumps, wallboxes or the electrical / SHK trades; hands-on CRM experience.

Mindset & Working Style

• Owner: You don’t consider a deal done at contract. You stay close until projects land and invoices are paid.
• Bridge-builder: You’re equally credible with a corporate energy provider and a Meister running a 5-person business.
• Commercially sharp: You protect margins and push back when a deal isn’t good for our partners or for Smalt.
• Structured: You build processes and dashboards that scale, not one-off fixes.
• Resourceful: You build your own scaffolding in a ~20-FTE environment and ask for help on the right things, not on everything.

Why You'll Love Working With Us:

• Attractive VSOP package
• Market rate compensation and a performance-based bonus
• Deutschlandticket or Urban Sports Club membership
• Steep learning curve at the intersection of tech, product and operations
• Hybrid work setup (2 days in our Berlin office required)
• Flat hierarchies, fast feedback and a supportive, ambitious team
• Real ownership and impactful projects from day one