Junior Customer Operations Executive

Smarkets: Predicting the Future of Betting

Smarkets runs one of the world’s most sophisticated prediction markets, handling over £29 billion in volume since 2010 and engaging 200,000+ traders globally. We’re a technology company that happens to revolutionise betting - from sports to political markets, to delivering the sharpest prices and the fairest odds.

At the heart of our success are our people. We create a high-performance environment where exceptional talent can thrive, blending deep business experience with a commercial mindset to drive strategic growth.

If you’re ready to help shape the future of prediction markets with cutting-edge technology and a customer-first philosophy, Smarkets is where you belong.

The Team

As a Junior Customer Operations Executive, you will be the first point of contact for Smarkets customers. You will interact and assist customers via live chat and email, as well as ensure that the site is live and accessible.

Role expectations and responsibilities

You will be answering customer queries, processing payments and reviewing customer documentation, as well as collaborating with other teams to make sure that issues impacting customers are identified and resolved in a timely manner.

Above all else, providing an exemplary level of customer support and user experience is the main focus of the role.

Responsibilities:

• Provide outstanding customer support via email, live chat and social media

• Verify customer documents (KYC)

• Troubleshoot customer queries, providing fast and accurate solutions

• Resolve technical and transactional issues, including deposits, withdrawals and login problems

• Collaborate with the customer operations team and wider company to offer the best possible customer experience

• Adhere to internal policies and external regulations

Role Requirements:

• Excellent written and verbal communication skills, with the ability to interact with technical and non-technical stakeholders of various levels. English level C2 is essential

• Strong computer literacy skills

• Outstanding attention to detail, problem solving and time management skills

• Ability to handle high-pressure situations and manage multiple queries simultaneously

• Eligible to work in Malta and able to work on a flexible schedule, including evenings, weekends and public holidays

  Nice to have:

• 6 months+ experience in igaming or customer operations/support

• Additional languages - especially Swedish

• Knowledge of sports betting and betting exchanges

• Passion for sports

Values

• Push to Win: We set ambitious goals and relentlessly pursue them, always striving for excellence.

• Make Others Better: We lift each other up, share knowledge, and celebrate team success over individual achievement.

• Give a Shit: We care deeply about our work, our users, and the impact we make.

• Be a Pro: We take ownership, act with integrity, and consistently deliver to a high standard.

• Bring the Energy: We bring positivity, curiosity, and enthusiasm to everything we do, inspiring those around us.

Culture Fit: These values define how we succeed as a team. If this isn’t you, this may not be the right place. We hire people who thrive in a fast-paced, collaborative, and ambitious environment.

Perks & Benefits

We offer a competitive salary package and benefits, along with a dynamic and collaborative work environment. Your work with us will make an impact and your voice will be heard.

We are a diverse team with a strong work ethic and plenty of hunger to win. We have designed our benefits offering around Health, Wealth, Lifestyle and Development.

These include:

• Stock options which vests over 4 years

• Pension scheme - An impressive pension scheme via - we will match 6% if you choose the same

• Private Health insurance

• We want to continue to invest in all our employees and do so by providing a €1000 yearly education budget that can be used on courses, conferences, books or training

• Flexible working

• 20 days a year of globally working - we provide the ability to work from anywhere in the world for up to 20 days a year.

What happens next?

• CV application review - We will review it as quickly as possible

• Take-Home Task - At-home assignment to show off your skills

• Let’s chat - Quick chat with our team about your experience and the role

• Experience and Mindset Chat - Cultural Fit

• Final Interview - Hiring Manager Interview + LT chat

Diversity & Inclusion

We’re an equal opportunities employer and celebrate diversity in all its forms. If you need any adjustments during the recruitment process, please let us know - we’re happy to accommodate your needs.