Area Operations Manager

Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients.

We are recruiting to fill the position below:

Job Title: Area Operations Manager

Location: Lagos- Multiple Branches / Locations
Employment Type: Full-time
Department: Operations

Job Summary

• The Area Operations Manager is responsible for overseeing the daily operations and overall performance of multiple outlets within the business. The role ensures that all branches operate efficiently, meet established performance targets, maintain product and service quality, and comply with company policies and operational standards.
• The successful candidate will provide leadership to branch managers, monitor business performance, control operational costs, and implement strategies that improve productivity, profitability, and customer satisfaction.

Key Responsibilities
Multi-Branch Operations Management:

• Ensure consistency in product quality, service delivery, hygiene, and general operational standards.
• Conduct regular branch visits, operational inspections, and performance reviews.
• Oversee the daily operations of all assigned outlets and ensure compliance with company policies and Standard Operating Procedures (SOPs).
• Ensure smooth coordination between outlets, production, warehouse, and logistics teams.
• Identify operational challenges across branches and implement timely solutions.

Staff and Team Management:

• Ensure adequate staffing across outlets and identify training needs.
• Monitor staff attendance, punctuality, productivity, and general conduct.
• Address performance issues, workplace conflicts, and disciplinary concerns.
• Establish clear performance expectations and hold branch managers accountable for results.
• Supervise and provide leadership to branch managers and other operational personnel.

Financial and Cost Management:

• Implement measures to control food costs, wastage, stock losses, and other operating expenses.
• Monitor branch revenue, expenses, and overall operational performance.
• Recommend strategies to improve outlet profitability.
• Monitor branch budgets and ensure responsible resource utilisation.
• Identify revenue leakages, financial irregularities, and unnecessary expenses.

Inventory and Supply Chain Management:

• Monitor stock availability and ensure timely replenishment across outlets.
• Monitor product wastage, expiry, damages, and inventory discrepancies.
• Ensure proper stock handling, storage, documentation, and accountability.
• Ensure efficient movement of finished products and supplies between locations.
• Work closely with procurement, production, warehouse, and logistics teams to prevent stock shortages.

Customer Experience and Quality Assurance:

• Ensure compliance with food safety, hygiene, and sanitation requirements.
• Monitor customer feedback and ensure complaints are promptly addressed.
• Implement corrective measures where service or product quality falls below expectations.
• Conduct routine quality checks to maintain product consistency.
• Ensure consistent customer service standards across all outlets.

Reporting and Performance Monitoring:

• Monitor key operational indicators, including sales, costs, stock losses, customer complaints, and staff productivity.
• Review daily, weekly, and monthly branch performance reports.
• Prepare periodic operational reports for management.
• Recommend operational policies and process improvements to management.
• Identify underperforming outlets and develop improvement plans.

Key Performance Indicators (KPIs)
Performance will be measured using the following indicators:

• Compliance with operational procedures and food safety standards.
• Branch profitability and operational cost efficiency.
• Reduction in stock losses, product wastage, and inventory discrepancies.
• Customer satisfaction and reduction in customer complaints.
• Consistency of product quality and service delivery across outlets.
• Timely submission and accuracy of operational reports.
• Revenue and sales growth across assigned outlets.
• Achievement of branch performance targets.
• Staff attendance, productivity, retention, and performance.

Expected Outcomes
The Area Operations Manager is expected to ensure that:

• All outlets operate efficiently and consistently.
• Branch managers are accountable for their teams and business performance.
• Stock shortages, wastage, and operational losses are minimised.
• Operational costs are controlled and profitability is improved.
• Customers receive consistent product quality and service.
• Management has accurate and timely information for decision-making.

Qualifications and Experience

• Strong understanding of food safety, quality control, and customer service standards.
• Proficiency in Microsoft Office and operational reporting tools.
• Proven experience supervising multiple outlets or business locations.
• 5–7years' relevant operations management experience, preferably within QSR, hospitality, FMCG, or food production.
• Bachelor's Degree or HND in Business Administration, Hospitality Management, Operations Management, or a related field.
• Demonstrated experience managing teams, budgets, inventory, and operational performance.

Required Skills and Competencies:

• Strong leadership and people management skills.
• High level of accountability, integrity, and attention to detail.
• Ability to manage multiple locations and competing priorities.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and deliver results.
• Financial awareness and cost-control capabilities.
• Excellent organisational and coordination abilities.
• Effective communication and decision-making.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.

Application Deadline: 25th November, 2026.