Revenue Operations Manager

The Role

We are looking for a Revenue Operations Manager who is equal parts analyst, architect, and operator. This is not a reporting role; it is a revenue infrastructure role. You will own the processes and data that allow our commercial teams to forecast accurately, plan effectively, and execute at scale.

You will sit at the intersection of Sales and Finance, supported by the Data Team, translating commercial strategy into operational execution. If you are energised by turning ambiguous problems into clean processes, and by making the numbers tell a story that drives decisions, this role was built for you.

What You Will Own

Forecasting & Pipeline Integrity

Own and continuously improve SMART's revenue forecasting methodology across all segments

Identify pipeline health issues – coverage gaps, stage progression anomalies, conversion drop-offs – before they become forecast misses

Monitor and action leading indicator frameworks (MQL-to-SAL conversion, pipeline velocity, win rate by segment) that give leadership early warning on revenue trajectory

Deliver actionable insights on bookings, renewals, churn, and upsell/cross-sell performance.

Revenue Infrastructure & Process

Support the end-to-end revenue process design, from lead routing and territory assignment through opportunity management, renewal workflows, and closed-loop reporting

Ensure CRM is a trusted system of record driving adoption, data quality standards, and process compliance across the sales organisation

Build and maintain dashboards and reporting frameworks that give Sales and executive leadership real-time visibility into the metrics that matter

Go-to-Market Enablement

Support quota setting, territory design, and capacity planning for each fiscal year, in partnership with Sales leadership and Finance

Build and maintain sales compensation plan documentation and assist with commission calculation accuracy in partnership with HR and Finance

Drive Quarterly Business Review cadence and content quality – supporting the operational QBR inputs that make business reviews meaningful rather than performative

Partner with Enablement on onboarding and ramp modelling for new North America hires, ensuring productivity timelines are grounded in data

What We Are Looking For

Experience

5+ years in Revenue Operations, Sales Operations, or a closely related function – ideally in a B2B Technology manufacturing industry with SaaS environment

Demonstrated ownership of a forecasting process, pipeline management, and executive reporting. You have run the cadence, and and provided the insights leaders rely on to make business decisions.

Strong CRM proficiency

Experience working across multiple revenue segments (new logo, renewal/expansion, channel) is strongly preferred

Capabilities

Exceptional analytical rigour – you are comfortable in Excel or BI tools building models from scratch, and you know the difference between a metric that measures activity and one that predicts outcomes

Clear, concise communicator – you can translate a complex data story into a crisp executive narrative, and you are equally comfortable presenting to a VP of Sales or a CRO

Process-oriented without being bureaucratic – you design systems that people actually use, because you understand that adoption is part of the design

Commercially curious – you care about why the revenue is moving, not just that it is

Comfortable operating with ambiguity and competing priorities in a fast-moving environment

Nice to Have

Experience with MS Dynamics CRM

Familiarity with channel and partner revenue models

Background supporting both hardware and recurring software revenue streams

Experience supporting a global sales organization across multiple time zones

Why This Role, Why Now

SMART is building the operational infrastructure to support the next phase of its growth, scaling ARR, expanding into new verticals, and professionalizing the revenue engine across North America and International markets. This role will have real influence on how that infrastructure is built. You will not be inheriting a finished system. You will be a key architect of it.

You will work closely with senior Sales leadership, Finance, and Operations, with direct visibility into the strategic decisions shaping the business.

Location & Ways of Working

The preferred location is in Calgary, AB at SMART's global headquarters, but alternative locations will be considered throughout North America.