Property Manager (Residential)

Job Title:         Property Manager

Reports To:     Executive Vice President, Development

Department:    Residential Operations

Position Summary

SmartLiving is seeking an experienced and dynamic Property Manager to oversee operations at The Millway, our newest rental community in the Vaughan Metropolitan Centre. This 450+ unit property offers a diverse range of suites, resort-quality amenities, and an elevated resident experience through technology and lifestyle programming.

As the Property Manager, you will play a key role in fostering a positive living environment, ensuring operational excellence, and delivering best-in-class customer service. You will lead a team, collaborate with senior management, and drive continuous improvement in building operations and resident satisfaction.

Key Responsibilities

Resident Relations & Customer Experience

Act as the primary point of contact for residents, ensuring timely and professional communication.

Handle inquiries, feedback, complaints, and concerns with diplomacy and efficiency.

Foster a strong sense of community through engagement initiatives and lifestyle programming.

Property Operations & Maintenance

Conduct daily building inspections to assess property conditions and recommend improvements.

Monitor contractor performance and review service agreements monthly.

Lead requests for proposals (RFPs) for new and existing services.

Ensure compliance with health & safety standards and building regulations.

Coordinate month-end duties, including suite pre-inspections, contractor scheduling, and unit turnovers.

Be reachable at all times and attend site during emergencies and as required including outside of standard work hours.

Financial & Administrative Responsibilities

Assist in budget planning and financial reporting, including annual budget preparation.

Prepare weekly and monthly reports for senior management on building performance.

Meet weekly with senior management.

Attend Landlord and Tenant Board (LTB) hearing representing the landlord when required.

Team Leadership & Collaboration

Oversee, train, and support resident services staff, contractors, and service providers.

Maintain strong communication with senior management, attending weekly strategy meetings.

Foster a collaborative work environment, ensuring team alignment with company objectives.

Qualifications & Requirements

Experience & Knowledge

3+ years of experience in residential property management

Strong knowledge of the Residential Tenancy Act (RTA) and tribunal process

Experience managing contractor relationships, budgets, and financial reports

Proficiency in property management software, specifically Yardi

Skills & Attributes

Exceptional communication & interpersonal skills to engage with residents and teams

Problem-solving & conflict resolution skills to handle resident concerns effectively

Strong leadership & team management abilities to inspire and support staff

High degree of initiative, flexibility, and adaptability in a fast-paced environment

Strong organizational skills & attention to detail to ensure operational excellence

Additional Requirements

Maintaining a weekly schedule that includes you working Saturdays

Completion of (or working towards) Property Management Designation is considered an asset

Why Join SmartLiving?

At SmartLiving, we are committed to redefining rental living with high-quality residences, cutting-edge technology, and outstanding customer service. Join us and be part of a team that values innovation, collaboration, and excellence.

Values

The Property Manager must be client focused, advocate and communicate a positive image of the company, both internally and externally.  The Property Manager shall take accountability for decisions made and conduct oneself in a respectful and ethical manner in representing the Trust’s interests. The Property Manager shall demonstrate entrepreneurialism and behave like an “owner” in carrying out daily tasks and responsibilities, demonstrating creativity and resourcefulness in achieving desired results. The Property Manager is expected to be a team player and work effectively with colleagues and associates in terms of input, sharing of ideas and working to achieve common goal.

The expected base pay range is: $80,000-$100,000.  The base pay range is for the primary location for which the job is posted.  SmartCentres values the contribution of our Associates, and our individual salaries may vary based on the geographical location of successful candidates, as well as their experience, qualifications or skills.

Smartcentres does not use artificial intelligence (AI) tools in its own applicant tracking system, and all hiring decisions are made by our recruitment / hiring team.  AI may be used by external platforms or third-party agencies during the application process. Applicants should be aware that such external platforms operate independently of the employer.

The role posted is for an existing, active vacancy.

We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process. If you are contacted about an employment opportunity, please advise if you require accommodation.