Customer Service Representative
Confirmed on the employer's own hiring board on Oct 16, 2026. First seen by Alion on Sep 17, 2026. Smdigital Ph scores B on the Alion truth index.
WHAT YOU'LL OWN
- Handle
inbound and outbound calls, emails, and chats with professionalism,
accuracy, and care
- Resolve
customer concerns efficiently while maintaining a high standard of service
quality
- Accurately
document all interactions, updates, and resolutions in the system in real
time
- Coordinate
with internal operations teams to ensure seamless case handling and
follow-through
- Identify
recurring issues and escalate patterns to supervisors proactively
- Meet and
consistently maintain daily and weekly performance targets
- Support
the operations team during high-volume periods with flexibility and a
solutions-first mindset
- Uphold
company policies, compliance standards, and quality guidelines in every
interaction
WHO
YOU ARE
- 3+ years
of experience in a customer service or call center environment (Required)
- Operations-oriented
- you understand that consistency, accuracy, and process matter
- A clear,
professional communicator - written and verbal, every single time
- Detail-driven
and thorough when documenting cases and following through on commitments
- Calm under
pressure and able to manage high call volumes without compromising quality
- A
reliable, accountable teammate who shows up consistently and takes
ownership of their work
- Tech-savvy
and comfortable navigating multiple systems and tools simultaneously
- Flexible
with shifting schedules and fully dependable in a remote work setup
WHAT
WE OFFER
- Full-time
remote work with a complete WFH support program
- Maxicare
HMO + PhilHealth coverage
- SIL, PTO,
and a special birthday leave
- Paid
vacation leave
- Zero-interest
employee loan program
- Performance
bonuses and merit-based recognition
- Monthly
Gen Pow-Wows and team engagement events with prizes
- Arvios
Leadership Development Academy and workshop programs
- Monthly
1-on-1 touchbase calls with your HR partner
HOME
OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Laptop/Computer
Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or
higher equivalent.
- For
Windows users: Windows 11 OS is required
- Noise-Cancelling
Headset
- Dual
Monitor is mandatory
- Backup
Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power
Outage Backup