Front Desk Coordinator II - Concierge

Looking for a career that makes you smile?

We’re seeking a Front Desk Coordinator II to join our growing team.

How you’ll make us better:

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

Welcomes visitors to the practice and provides information about clinic features

Answers, screens, and routes incoming calls and takes messages as needed

Checks-in and collects general information from patients on their first visit

Notifies clinicians of patient arrival and readiness

Makes appointments for returning patients as necessary

Prints/reprints appointment reminders and school/work excuses

Verifies insurance information, investigates any issues, and works towards a resolution

Makes changes to the patient schedule as necessary

Presents contracts to patients, coordinates payment arrangements and/or account resolution

Receives, stores, and delivers shipments and mail

Takes payments and posts to account

Updates charts and patient information

Drives internal marketing initiatives and fosters participation from everyone

Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment

Communicates office supply requirements to the Practice Director for monthly supply order

Your special skills:

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

Ability to establish and maintain good working relationships with patients and coworkers

Ability to communicate effectively verbally and in writing

Ability to listen and understand information verbally and in writing

Prerequisites for success:

High School Diploma or equivalent required

Six (6) months as a Smile Doctors Front Desk Coordinator I

Bilingual a plus, but not required

The Perks:

In exchange for the dynamic contribution you’ll bring to our team, we offer:

Competitive salary 

Medical, dental, vision and life insurance 

Short and long-term disability coverage 

401(k) plan 

2 weeks paid time off in your first year + paid holidays

Discounts on braces and clear aligners for you and your family members 

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.