Account Director (US)

Introduction

Socially Powerful is a global social media marketing agency offering bespoke, end-to-end services to our clients. Our rapidly growing team of creatives, strategists, designers, editors, and account managers work together to create impactful content for our list of global brands, covering FMCG, fashion, beauty, and tech.

We are looking to expand our Accounts team within the US, and our agency is seeking an enthusiastic individual to be at the forefront of building our US team, delivering exceptional campaigns with our current and forthcoming clients.

About the role

Account Management sits at the heart of the agency and in this role, you will work closely with every department, as well as a variety of client-side stakeholders to independently and proactively lead some of our large accounts - becoming their trusted point of contact.

As an Account Director, you will own the strategic leadership, delivery excellence, and commercial success across a portfolio of high-value client accounts. You will lead integrated campaign strategy, drive business growth, and inspire cross-functional teams to deliver world-class influencer and social-first campaigns.

You will be a trusted senior partner to clients, a mentor to your team, and a key contributor to the agency’s future - overseeing strategic direction, campaign delivery, business growth, and team development.

Key Responsibilities

• Own strategic responses to major briefs, setting direction and leading insight-led frameworks and bold creative approaches.
• Oversee strategic proposals and pitches, ensuring recommendations are insight-led, commercially sound and aligned with client and business objectives.
• Build senior client relationships and act as a trusted strategic advisor, translating business objectives into clear direction across strategy, creative, influencer selection and content.
• Lead strategic and creative discussions, challenging thinking and inspiring teams to develop high-impact solutions.
• Provide leadership across Creative, Strategy, Business Development and Accounts to ensure strategic alignment and delivery excellence.
• Oversee complex, high-value campaigns and Accounts, ensuring strategic alignment, commercial performance and KPI delivery.
• Lead budgets, resource allocation and profitability, ensuring strong commercial performance and margin protection.
• Own campaign governance and the full project lifecycle, proactively identifying risks and keeping teams aligned and delivery on track.
• Act as the senior client contact, leading senior meetings, presentations, campaign reviews and pitches.
• Drive Account growth through strategic upsell, cross-sell and opportunities to deepen client partnerships.
• Advise clients on strategic, commercially viable solutions that strengthen agency value and deliver business objectives.
• Lead new business opportunities, shaping strategic and creative responses, coordinating pitch teams and presenting to senior stakeholders.
• Lead, inspire and develop teams through coaching and feedback, supporting progression and high performance.
• Champion quality, best practice and continuous improvement across Accounts, sharing learnings and strengthening agency ways of working.

Required Skills & Experience

• 5+ years of experience working for a brand or in a client servicing role at an agency, dealing with high-profile clients. Experience working within the beauty industry is desirable.
• Genuine passion for Influencer and Performance Marketing
• Experience in upselling ideas to clients, and ability to present confidently to stakeholders at all levels, to ultimately grow accounts.
• Exceptional organisation and ability to independently lead accounts, managing multiple campaigns to an extremely high standard, in a fast-paced environment, while always maintaining an eye for detail.
• Ability to stay calm under pressure and deal with problems in a logical and efficient way.
• Excellent communication skills and the ability to tailor communication and build relationships with stakeholders at all levels, both internally and externally.
• Experience in all agency meetings and collaborating with different types of agencies.
• Demonstrable experience delegating and prioritising an ever-changing workload.
• Demonstrable experience as a project lead on sizeable client accounts, coordinating members of the Accounts, Planning, and Strategy teams to deliver impactful campaigns.
• Previous line management experience, with a track record of coaching, developing and supporting junior team members to grow their skills and confidence.

Workplace Benefits

• 14 days paid vacation, plus an additional day for your birthday
• Health, dental and vision insurance
• 401(k) Retirement Plan
• Hybrid way of working (3 days in the office)