Bernstein - FIX Solution Specialist

Responsibilities

As a Financial Information eXchange Solution and Connectivity Specialist, you will:

Leverage your F.I.X and production trading support experience to enhance our global trading support team. You will need to be able to identify root causes of production issues using SQL like language and analysis of F.I.X logs. You will need to collaborate closely with vendors, support team and engineering teams to create solutions.

Responsibilities / expectations for this role:

• Maintain accurate and comprehensive records throughout the client onboarding lifecycle, ensuring data integrity, compliance, and timely documentation updates.
• Monitor and maintain the production environment, creating metrics and dashboards to oversee platform capacity/load, data quality, and overall system health.
• Participate in and manage cross-functional projects aimed at improving stability, enhancing current features, or developing new workflows.
• Develop and maintain thorough documentation for all support processes, bug and enhancement tracking to ensure knowledge transfer and consistency in service delivery.
• Install, configure, test, deploy, and upgrade software on the Raptor trading platform.
• Coordinate the release of new applications and F.I.X configurations and enhancements with internal/external clients, execution venues or vendors.
• Onboard clients and exchange routes on F.I.X gateways.
• Resolve application / technical problems and provide solutions.
• Manage communication of system and application outages to the end users.
• Capacity planning, Incident and Problem management.
• Collaborate with internal support teams, vendors, and business unit personnel to monitor. the status of ongoing technology issues and expedite resolution.

Profile required

Basic Qualifications

• Proven ability to perform effectively under pressure while managing competing priorities and tight deadlines.
• Strong analytical, strategic thinking, communication and stakeholder facilitation skills.
• Demonstrated project management experience, with a proven ability to plan, coordinate, and deliver initiatives on schedule while effectively managing risks, stakeholders, and competing priorities.
• Securities and trading industry experience/strong background in technology operations in the financial markets industry.
• Minimum 3 years of experience with F.I.X protocol including client onboarding, regression testing, and exchange certification processes.
• Ability to process multiple client communication streams and make high-quality decisions under pressure.
• Desire and ability to learn new skills and tools, and enthusiastically take on new opportunities and tough challenges.
• Global support availability to troubleshoot production related issues and perform checkouts.  
• Availability to provide scheduled weekend and holiday support based on business needs
• Previous experience supporting or working within a high-frequency trading (HFT) environment.
• Strong analytical and problem-solving abilities with keen attention to detail.
• Strong written and verbal communication skills.
• Self-motivated with the ability to prioritize and execute tasks in a high-pressure environment.

Preferred

• Experience with Linux/Unix and Windows OS.
• Effective interpersonal skills and relationship-building skills.
• Experience with scripting and automation is a plus.
• Knowledge with virtual servers and management tool.
• Understanding of Equity Brokerage Trading and Middle/Back Office Operations.
• Knowledge of equity and option trading.
• Strong Vendor Relationship Management and negotiation experience.
• Experience with Equity and Options Trading Order Management Systems e.g. (Flextrade ColorPalette, Fidessa, Inforeach).
• High level understanding of Networking concepts (TCP, Firewall, Routing etc.) for troubleshooting connectivity issues.
• Experience using Jira or other Agile delivery tools.