Reporting Analyst - CDD 1 year

Responsibilities

The responsibilities for this role are the following:

·       Managing reporting requests received through the ticketing system, in line with agreed SLAs, priorities and operating procedures;

·       Clarifying reporting requirements with requesters, including scope, population, reporting period and expected deliverables;

·       Collecting information for reporting purposes, extracting it from the MyLearning platform or other platforms;

·       Consolidating the information for the preparation of standard reports according to the agreed terms;

·       Preparing and delivering reports on demand, in accordance with the existing procedures;

·       Ensuring the accuracy, completeness and consistency of reporting data by performing quality checks and investigating discrepancies before delivery;

·       Answering questions related to reports (level 2 support);

·       Maintaining up-to-date reporting procedures, report specifications and operational documentation;

·       Handling and sharing reporting data in accordance with applicable confidentiality and data protection requirements;

·      Monitoring reporting automation tools (robots), identifying execution issues and escalating anomalies to the development team;

·      Identifying and proposing improvements to reporting processes, controls and tools to enhance data quality and operational efficiency.

Profile required

·       French and English proficiency at B2 level or above, both written and spoken;

·       Advanced level of MS Office knowledge, especially MS Excel;

·       Knowledge of Power Query is a plus;

·       Detail-oriented, with strong organizational skills;

·       Ability to analyze and synthesize information;

·       Ability to prioritize tasks and manage time effectively;

·       Positive attitude and a collaborative approach;

·       Experience in learning operations, reporting or HR data management is a plus;

·       Very good communication skills (especially written);

·       Knowledge of Neocase setup (templates, TAT, etc.) is a plus.