Transformation Team Lead

Responsibilities

• Lead and develop teams across multiple business processes, fostering a culture of accountability, collaboration, and continuous improvement.
• Define, monitor, and drive team performance objectives, ensuring alignment with business goals.
• Support employee development, engagement, and performance management activities.
• Manage operational escalations and act as a key decision-maker in resolving complex issues.
• Monitor business performance, budgets, forecasts, and resource planning activities.
• Build strong relationships with internal and external stakeholders, facilitating strategic and operational governance meetings.

Transformation & Continuous Improvement

• Lead end-to-end transformation initiatives aimed at improving operational efficiency, customer experience, and business performance.
• Identify, prioritize, and implement process improvement opportunities across people, processes, technology, and data.
• Conduct process assessments and define future-state solutions that increase scalability, quality, and productivity.
• Drive a culture of continuous improvement using methodologies such as Lean, Six Sigma, BPM, Process Mapping, or similar approaches.
• Collaborate with operational and support teams to standardize processes and embed best practices.

Automation & Digital Enablement

• Identify opportunities to leverage automation, analytics, AI, and digital solutions to improve operational performance.
• Support the implementation of technology-enabled transformation initiatives.
• Contribute to the adoption of innovative tools and new ways of working.

Project & Change Management

• Coordinate transformation projects from design through implementation and benefits realization.
• Manage project plans, risks, dependencies, milestones, and stakeholder expectations.
• Drive change management activities to ensure successful adoption of new processes and solutions.
• Monitor and report transformation outcomes, KPIs, and business impact.

Profile required

• Proven experience in leading teams within operations, shared services, business services, or similar environments.
• Strong people management skills, with experience coordinating medium to large teams.
• Experience in business transformation, process improvement, operational excellence, or continuous improvement initiatives.
• Solid understanding of project management and change management principles.
• Experience working with senior stakeholders and managing cross-functional initiatives.
• Knowledge of Lean, Six Sigma, Business Process Management, Process Mapping, or similar methodologies represents an advantage.
• Exposure to automation, analytics, digital transformation, or AI-driven initiatives is considered a plus.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• French&English proficiency required.

Success in this role means

• Delivering measurable operational improvements and transformation outcomes.
• Building high-performing and engaged teams.
• Driving automation and simplification opportunities.
• Ensuring stakeholder satisfaction and strong governance.
• Creating a culture focused on innovation, accountability, and continuous improvement.