Service Engineer

Sofmedica • Croatian: C2 • English: C1 • Health Care • Medical Devices • Travel required • Bachelor's Degree • 8 days ago
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Salary
≈ $37k – $100k per year (Estimated)
Location
In office (Zagreb)
Employment
Full-Time
Overview
Company
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Sofmedica

SOFMEDICA GROUP, an education-driven group of healthcare companies which operates since 1994 in Europe: Romania, Greece, Hungary, Bulgaria, Cyprus & Croatia.
sofmedica.com • Thessaloniki • Cairo • Bucharest • Budapest • Zagreb • Medical Devices • Health Care • Est. 1994

About us

SofMedica is a leading regional multinational company that distributes innovative medical equipment, harnessing the power of precision to improve healthcare outcomes. We are deeply committed to bridging the gap between cutting-edge medical technology and patients in Central and Southeastern Europe. Our mission is to foster an innovation and education ecosystem, empowering healthcare providers to deliver exceptional patient care.

Responsibilities:

  • Perform installations, inspections, planned maintains and on time service interventions
  • Prepare required technical documentation and keep device inventories updated, spare parts stock management
  • Update with the product portfolio knowledge for all Business Groups and get the required certification to perform the service activity
  • Participate in the process of analyzing the technical requirements of the clients
  • Provide technical training and develop training materials for clients
  • Contribute to the technical service audits readiness
  • Reporting of the service activities (Service Report, Service Activities Register, Annual Technical Inspection Plan, List of installed devices)
  • Respond politely, promptly and professionally to partner requests in line with company guidelines

Requirements

  • University degree preferably in engineering (bionic, computer, mechanical, electrical)
  • Experience in medical technology or technical service
  • Native Croatian, fluent English knowledge verbal and written
  • Driver's license, driving experience, willingness to travel
  • Demanded soft skills:

o Reliability

o Flexibility, adaptability

o High degree of precision

o Good work ethic

o Independence, problem-solving skills

o Empathy, patience

o Customer focus, excellent communication skills

Benefits

  • Be part of a mission-driven team dedicated to improving healthcare
  • Work with unique, cutting-edge technology
  • Opportunity for professional growth and continuous learning
  • A supportive and innovative work environment
  • Competitive salary, bonuses, and comprehensive benefits
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