System Analyst

Job Summary

In this role, you will bridge business and technology, defining requirements, driving solutions, and ensuring systems are built to be secure, scalable, and resilient.

Key Responsibilities:

• Engage and lead stakeholder workshops to elicit, document, and baseline business and functional requirements, with clear acceptance criteria per requirement and agreed scope boundaries.
• Analyse existing processes to identify gaps and inefficiencies, translating findings into actionable recommendations and solution specifications.
• Define NFRs covering performance, availability, and scalability, as well as security requirements including authentication, encryption, and PCI-DSS compliance.
• Collaborate with IT and development teams to translate requirements into system design, understand data flows and integration points, and conduct UAT to ensure system conformance, including error and exception handling scenarios.
• Prepare clear BRDs, process flows, user stories, and presentations to communicate requirements and progress across business and technical stakeholders.
• Support delivery by tracking milestones, facilitating cross-functional meetings, and maintaining alignment between business, tech, and QC teams.

Required Skills and Qualifications:

Must-Have:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Strong analytical skills with experience writing functional requirements, acceptance criteria, and NFRs.
• Knowledge of security and domain requirements including authentication, encryption, and PCI-DSS standards.
• Ability to understand system workflows, data models, error scenarios, and integration points.
• Proficiency in process mapping tools (e.g. Draw.io, Lucidchart) and data tools (Excel, SQL, Power BI).
• Excellent communication skills to engage both technical and non-technical stakeholders.
• Familiarity with ATDD, able to define acceptance criteria collaboratively with developers and QC teams.

Nice-to-Have:

• 2 to 4 years of experience in a System Analyst or Technical Business Analyst role within fintech, banking, or a tech-driven environment.
• Exposure to Agile/Waterfall and tools like JIRA or Confluence.
• Experience with UAT coordination and ATDD practices using Cucumber or SpecFlow.
• CBAP, PMI-PBA, or equivalent BA certification is an added advantage.