IT Engineer

CreedRoomz is currently looking for an IT Engineer to join the team.

CreedRoomz is a leading provider of casino entertainment and online gaming software, offering live casino software solutions that help clients stay ahead of the competition and attract diverse player profiles. Our solutions are fully customized to suit your business's unique aspects, including its scale, region, and player preferences.

Responsibilities

• Monitor streaming equipment (encoders, scanners, desktop systems) using diagnostic tools and system logs to ensure uninterrupted, high-quality service
• Handle incoming IT support requests, prioritizing the maintenance of essential infrastructure such as Dealer Computer, Encoders, Access Points, and Switches
• Work closely with the development team to test applications prior to deployment
• Collaborate with audio-visual, security, and IT departments to ensure robust and reliable network functionality across the organization
• Manage the performance of encoders and media servers to ensure seamless broadcasting from live studio tables
• Promptly troubleshoot and resolve technical issues
• Partner with all Operations departments and cross-functional teams to diagnose and resolve IT issues efficiently
• Replace and repair faulty equipment as necessary
• Maintain workstation configurations and manage user access
• Regularly update internal documentation and respond to IT incidents in accordance with SLA standards to avoid service disruptions
• Oversee IT inventory by maintaining records, assigning equipment, conducting periodic audits, and coordinating with external suppliers to address IT-related issues with minimal operational impact
• Continuously enhance IT infrastructure to support evolving business needs
• Perform ongoing hardware/software maintenance and enforce security protocols to protect company data and ensure information confidentiality

Requirements

• Minimum of 3 years’ experience in hardware and software support within a technical or enterprise IT environment
• Strong background in troubleshooting and supporting Windows and Linux operating systems
• In-depth experience with the installation, configuration, and troubleshooting of hardware and software components
• Demonstrated experience managing Wi-Fi and network systems, ensuring reliable device connectivity
• Ability to work in a rotating shift schedule within a 24/7 operational environment
• Industry-recognized certifications in IT support, networking, or operating systems are an advantage
• Prior experience with streaming or broadcasting equipment is considered a plus
• С1 level of English proficiency, Native Portuguese
• Strong problem-solving skills with a proactive and analytical approach to IT issue resolution