Technical Support Specialist

CreedRoomz is looking for an experienced Techical Support Specialist to join our team.

Responsibilities

• Identify hardware and software solutions
• Troubleshoot technical issues
• Diagnose and repair faults
• Resolve network issues
• Install and configure hardware and software
• Provide timely and accurate customer feedback
• Follow up with clients to ensure the problem is resolved
• Replace or repair the necessary parts
• Support the roll-out of new applications
• Provide support in the form of procedural documentation
• Manage multiple cases at one time
• Test and evaluate new technologies
• Conduct electrical safety checks on equipment
• Provides technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support
• Inputs data in Help Desk tracking system and assists with maintenance
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs

Requirements

• Bachelor's degree (basic technical skills are preferable)
• Strong communication skills and ability to remain calm and professional in all circumstances
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Working knowledge of PC operating systems and Microsoft Office Applications
• Good communication skills is a must, good team member
• Proficiency in Windows OS
• Experience with remote desktop applications and help desk software
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Good written and verbal communication